deliver it. Perhaps you should read the ToS
before you pay for a service:YOU EXPRESSLY UNDERSTAND AND AGREE THAT:
(a) YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. LIVEJOURNAL.COM EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
(b) LIVEJOURNAL.COM MAKES NO WARRANTY THAT (i) THE SERVICE WILL MEET YOUR REQUIREMENTS, (ii) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (iii) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE, (iv) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS, AND (V) ANY ERRORS IN THE SOFTWARE WILL BE CORRECTED.
I do wholeheartedly agree that downtime is rather annoying, but I also understand the agreement that I took the extra step of agreeing to by actually paying for it. Even my ISP will only credit my account for outages that exceed what's specified in my ToS...
"We have the right to take your money and run."
haha... in a nutshell - yes. But it's still something we nodded our heads to when we sent in our cheques...
Good to know. Especially when renewal comes up.
well, that's the way all companies are. :)
I mean... imagine if they didn't have it? LJ wouldn't exist because people could file lawsuits over it.
I know it's frustrating. And it peeves me off, but I've been around since before we had paid service, and way back then, there was no problem. Unfortunately, for me, LJ grew like a maniac and now we have server issues.
I think there was a time when others were employed that these were handled better, but the current staff is the current staff. I deal with it as best I can. And it's better than a lot of services I've used. Not the best, but better.
2003-04-17 09:52 pm (UTC)
Having worked for an online gaming company, user agreements such as this one are pretty standard.