Yeah, cable goes out and they credit my account. Why? Because I paid for a service that wasn't delivered. It's amazing to me that LJ constantly fails to recognize that simple business concept. But with all the LJ cheerleaders lining up to kiss up constantly, they're sort of busy stroking their egos.
In New Jersey there is one company per area. You don't have a competitor.
Oh, if Livejournal believed in refunds, I'd leave.
Cable modem. You need to subscribe to cable to make it run.
Wait, thought it did but it doesn't work with my modem. Why would I buy something that I can't use with my existing hardware? It would be throwing money away.
I own a satellite. But when there is heavy snow as is in Brooklyn or New Jersey, It doesnt recieve a signal or work. That's why I stick with DSL.
irrelevant, off topic nitpick:
I believe that you own a satellite dish.
Satellites cost millions of dollars.
You are lucky, my cable company won't credit shit unless it is out for a full 24 hours...the last time it went out, it was out from about 6pm until 10pm...I called and they gave me the shit line that I was roughly due .40, complaints under 24 hours could be sent in writing for credit. You believe that crap...
I pay $80 a month and that was the damn answer...
When LJ is not up it does suck. The last major outage was the host I believe, it wasn't long I don't think. They are pretty damn big and it sucks, but I deal with a lotta hosts and they are up way above average. As for credit, LJ has been really good about long term outage credits. Keep a log, if it gets bad then send a support request. It will get answered.
I lost LJ for three or four days when a node between me and LJ becided to drop LJ from their DNS, it took me that much time to convince them it wasn't ME and it wasn't LJ. When I asked for credit they told me the rest of the net worked they don't give credit because one site was unreachable.
Customer service has gone to shit in this country but I'm serious, if you have a log of long periods of it being unavailable, drop support an email.
Your cable company credits your account for down time? None of the three companies which have owned our local cable system (Viacom, AT&T, Comcast) has ever given us any credit, and the system has been down a lot.
But, since I got my paid LJ account, early in August, 2001, its length has been extended three times, (I don't remember the total number of days, but I think it was at least seven), in compensation for a much smaller amount of time during which the site was unavailable. Everybody with a paid account got the extensions at those times.