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Two questions [Mar. 25th, 2003|05:59 pm]
Paid Members

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[bradfitz]
sandy, mother/employee, is off in Mexico this week so I got the job of running to the PO Box and processing check payments.

It got me thinking about payment related items....

Would those of you who prefer to pay by check/money order/cash be interested in getting a self-address envelope mailed to you a couple weeks before your expiration date, complete with renewal order number? All you'd have to do is include payment and a stamp? I figure the cost of two envelopes and a stamp is approximately the same as our credit card processing fees, and if it'd make it easier on you, why not?

Poll #116855 Renewal Envelopes

If you pay by postal mail, would you like an automatic renewal order/envelope sent to you a couple weeks before your account expires?

Yes
2459(90.8%)
No
249(9.2%)

(Comments also invited)

Second question: Anybody experiencing problems with automatic renewal emails coming too late or not at all? We've had a few random complaints, but I'm not sure how big the problem is.

Thanks!

(and sorry this isn't a more interesting post... but whitaker starts his full-time LiveJournal internship in a week, and then we'll have double manpower on the hackin' front....)
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Comments:
[User Picture]From: alacrity
2003-03-26 03:01 am (UTC)
Yes, I was wondering the same thing, specifically from the perspective of the cost to LJ. So this would be kind of an opt-in convenience feature, I see that as potentially good, though not something I personally would use, most likely.

I'd be interested in seeing a breakdown in the difference in costs between surcharges on credit card transactions and the labor required to process more traditional forms of payment -- specifically with the added costs of offering this feature, those being the labor to send the SASE, as well as the cost of the materials themselves.

Overall, though, convenience is good, and options are good, and this sounds like a relatively simple thing to implement. A little extra data structure here, a few UI widgets there, and then it's off and running. :-)
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