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Two questions [Mar. 25th, 2003|05:59 pm]
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[bradfitz]
sandy, mother/employee, is off in Mexico this week so I got the job of running to the PO Box and processing check payments.

It got me thinking about payment related items....

Would those of you who prefer to pay by check/money order/cash be interested in getting a self-address envelope mailed to you a couple weeks before your expiration date, complete with renewal order number? All you'd have to do is include payment and a stamp? I figure the cost of two envelopes and a stamp is approximately the same as our credit card processing fees, and if it'd make it easier on you, why not?

Poll #116855 Renewal Envelopes

If you pay by postal mail, would you like an automatic renewal order/envelope sent to you a couple weeks before your account expires?

Yes
2459(90.8%)
No
249(9.2%)

(Comments also invited)

Second question: Anybody experiencing problems with automatic renewal emails coming too late or not at all? We've had a few random complaints, but I'm not sure how big the problem is.

Thanks!

(and sorry this isn't a more interesting post... but whitaker starts his full-time LiveJournal internship in a week, and then we'll have double manpower on the hackin' front....)
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Comments:
[User Picture]From: allex
2003-03-25 06:23 pm (UTC)
I don't see the point... if they have an lj, they obviously have an e-mail address as well, which you could sent the alert to a lot easier and cheeper.

The other thing would be a lot more work.

Unless I'm reading it wrong...
(Reply) (Parent) (Thread)
[User Picture]From: jojobear99
2003-03-25 07:08 pm (UTC)
i think the idea is less about reminding them to renew as it is about making it physically easier to renew. like the email has a link to here's the webpage to type in your credit card number. but if you're gonna mail in a payment, having a preaddressed envelope and a page with your account number and check off how much you're paying for can make your life a lot easier. that way you don't have to go buy envelopes and print out your name and account and all that to renew
(Reply) (Parent) (Thread)