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Two questions [Mar. 25th, 2003|05:59 pm]
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[bradfitz]
sandy, mother/employee, is off in Mexico this week so I got the job of running to the PO Box and processing check payments.

It got me thinking about payment related items....

Would those of you who prefer to pay by check/money order/cash be interested in getting a self-address envelope mailed to you a couple weeks before your expiration date, complete with renewal order number? All you'd have to do is include payment and a stamp? I figure the cost of two envelopes and a stamp is approximately the same as our credit card processing fees, and if it'd make it easier on you, why not?

Poll #116855 Renewal Envelopes

If you pay by postal mail, would you like an automatic renewal order/envelope sent to you a couple weeks before your account expires?

Yes
2459(90.8%)
No
249(9.2%)

(Comments also invited)

Second question: Anybody experiencing problems with automatic renewal emails coming too late or not at all? We've had a few random complaints, but I'm not sure how big the problem is.

Thanks!

(and sorry this isn't a more interesting post... but whitaker starts his full-time LiveJournal internship in a week, and then we'll have double manpower on the hackin' front....)
LinkReply

Comments:
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From: kf69
2003-03-25 07:36 pm (UTC)
I pay by credit card so it doesnt really effect me but i think it is a good idea for those who do pay by mail. That makes it a lot easier for those who can't have a checking account or a credit card and maybe don't want other people in thier house knowing they have a journal and reading it.
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[User Picture]From: lovemarigold
2003-03-25 08:00 pm (UTC)
my renewal email came late.
fyi
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[User Picture]From: cmyer3368
2003-03-25 08:11 pm (UTC)
My automatic renewal email came about 2 weeks late... I didnt even realize it was past due until the email came.
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[User Picture]From: the_tay
2003-03-25 09:00 pm (UTC)
I don't think I'll forget to renew, but a postal reminder would be great!
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[User Picture]From: jenny
2003-03-25 09:10 pm (UTC)
I just received my renewal notice today, for my account that expired 3-12-03.

I went to Paypal to renew, and found out they no longer accept check payments. Bad time to find out I can't immediately correct the situation, y'know?
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[User Picture]From: esmerel
2003-03-25 09:23 pm (UTC)
My renewal notice showed up two or three weeks early, but that was back in february. :)
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[User Picture]From: vampiress144
2003-03-25 09:32 pm (UTC)

i love lj

i think it is precious that mom works for lj. how cute. i love lj all the more. how freaking cool. ok enough menaingless posting. sorry just gut 12:45 feelings of love towards lj.

i think envelopes are a good idea. i know i am forgetful.
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From: idlehymns
2003-03-25 10:10 pm (UTC)
I didn't get a renewal notice the last time my account expired.
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From: scosu
2003-03-25 10:38 pm (UTC)

Postal Dealing -

I recommend that you SURCHARGE for people mailing in payments. Since it is additional labor to handle it that way - I assume it is a greater burden than transaction costs.

(Reply) (Thread)
[User Picture]From: alacrity
2003-03-26 03:37 am (UTC)

Re: Postal Dealing -

I dunno... those credit card companies are evil and I have a feeling they give the postal mail processing labor costs a run for their money.
(Reply) (Parent) (Thread)
[User Picture]From: uncleian
2003-03-25 10:53 pm (UTC)
A lot of people are overseas, such as me, and it takes over a week for mail to/from the US, so a reminder 2 weeks before is too late.
However, the main complaint I had was sending money orders to the US are so expensive. A high percentage of the cost is in post office handling, tax, and postage. A cheque sent to a site in Australia would be much cheaper, if someone here could cash it and tranfer the funds as well as arrange for the money to be recognised by LJ. Of course, other countries would need their own local address to do likewise.
I don't like using credit cards, especially over internet. I try not to have one.
I believe you can set up accounts in countries with many subscribers, and have transfers performed through a certain bank in each country. Then forward the receipt number for you to verify that the cash is there. Original might need to be sent, but at least there is no tax, postal charges - only a stamp and a delay.
You idea sounds good for US subscribers. Other people might need something else.
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From: blondeambition
2003-03-25 10:54 pm (UTC)

My renewal email came this week, and my account does not expire until 4/20.
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[User Picture]From: anabearz
2003-03-25 11:24 pm (UTC)
As much as I think this would be a good idea, I see it only really working in the US. It'd cost way too much to just send a reply envelope anywhere else in the world.

I don't have a credit card, nor do I really want to have to get one to use for this. And cheques can be expensive to send, via the post office here in Australia to send something in us currency which is nearly double our dollar, it cost as extra 9 dollars to have it made up. To be checked into a bank that can take over a week to clear. Plus add to that postage of it.

I'd love to renew my LJ paid account as often as needed, but here in Australia it is getting expensive to do that with the limited means we have. If there could be an alternative way for payments set up for overseas people it'd be greatly appreciated.

Other than that, I think the postage envelopes for others in America would been a good idea.
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[User Picture]From: tsutton
2003-03-25 11:34 pm (UTC)
I vote No. It just add more work pressure to your mum/someone. E-mail reminder is good enough.

And you will save money.
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[User Picture]From: pogie
2003-03-26 01:24 am (UTC)
I find paypal very easy way to do busness. And I will not opt for any extra Snal Mail.
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[User Picture]From: alacrity
2003-03-26 03:42 am (UTC)
Alternatives to PayPal are very very important. PayPal is a nightmare for enough people that it simply is not an acceptable sole means of payment for anything.
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