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Two questions [Mar. 25th, 2003|05:59 pm]
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[bradfitz]
sandy, mother/employee, is off in Mexico this week so I got the job of running to the PO Box and processing check payments.

It got me thinking about payment related items....

Would those of you who prefer to pay by check/money order/cash be interested in getting a self-address envelope mailed to you a couple weeks before your expiration date, complete with renewal order number? All you'd have to do is include payment and a stamp? I figure the cost of two envelopes and a stamp is approximately the same as our credit card processing fees, and if it'd make it easier on you, why not?

Poll #116855 Renewal Envelopes

If you pay by postal mail, would you like an automatic renewal order/envelope sent to you a couple weeks before your account expires?

Yes
2459(90.8%)
No
249(9.2%)

(Comments also invited)

Second question: Anybody experiencing problems with automatic renewal emails coming too late or not at all? We've had a few random complaints, but I'm not sure how big the problem is.

Thanks!

(and sorry this isn't a more interesting post... but whitaker starts his full-time LiveJournal internship in a week, and then we'll have double manpower on the hackin' front....)
LinkReply

Comments:
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[User Picture]From: pengolodh_sc
2003-03-25 06:14 pm (UTC)
Am myself a permanent member, so am not directly affected. I do have a relevant question about the proposal for self-addressed envelope, however: would this be available to all paying users of LJ, or only those living in the USA?
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[User Picture]From: ccupguy
2003-03-26 03:34 am (UTC)

Good question.

Indeed. I would also like to see an answer to this question.
ccup.
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[User Picture]From: shootinginspace
2003-03-25 06:21 pm (UTC)
I didn't pay by postal mail when I bought my paid account, but I probably will do so in the future. This sounds like a good idea.
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From: rubricity
2003-03-25 06:23 pm (UTC)

Is a good idea.

I don't pay via mail so I did not vote in the poll.

However, I can tell you that when my business started providing pre-addressed envelopes to our customers that our rate of on time payment increased significantly.
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From: ex_iku616
2003-03-25 06:25 pm (UTC)
I voted yes, because I thought it would be a good idea, but now I think there should maybe be the option to NOT have that. I thought, "Hey cool! That makes it easy to renew for me since I don't have a credit card!" but then I thought, hey, I'm under 18 and my mom has no idea I have a livejournal. I don't want her to find out either, because you know..parents can be sneaky and try to find it out and everything. I think some people would agree on this, unless the envelopes being sent out didn't have the livejournal logo on them, and they were just an envelope with our names...but for the people that finding out about their journals isn't a problem, they'd probably like the logo on there better.

I'm quite conflicted now, so while all this tries to rumble around in my head, I'll try to make sure I can get friends with credit cards to renew accounts for me from now on @.@
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[User Picture]From: skittl1321
2003-03-25 06:26 pm (UTC)
How would you decide who gets an envelope? I have paid by mail and online.
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[User Picture]From: alacrity
2003-03-26 03:12 am (UTC)
This is also a question I have.

If I were considering implementing such a system, I would add an opt-in interface somewhere in account settings. It would be intuitive for this option to be linked to from the Paid Accounts page, but it would probably be easier to implement it on the Edit Info page. In any case, some additional opt-in functionality is necessary as I have not provided Live Journal with my mailing address. This data would need to be provided at the time I opt in.
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[User Picture]From: sweethsv
2003-03-25 06:29 pm (UTC)
is this option for American/Canadian residence only or for overseas as well?
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From: twgan
2003-03-25 06:30 pm (UTC)
A lot of people won't like me giving this comment, but I'd think that it would be better to save the money involved in mailing and printing costs for the service instead (even if it's the same as what the credit card processing costs are). At the most, just have a printable form available for uniformity's sake.

I'm thinking in terms of profit, really. It may be a small amount, but every bit counts. This is, after all, a business.

Sorry, that's just the former finance manager in me talking: conservative when it comes to spending funds, and wanting to use it on other actual service improvements or even paychecks.

If you were like a multimillion dollar company and all, hell yeah, I'd love to have the self addressed envelopes and stuff sent to me.
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[User Picture]From: d4b
2003-06-02 06:31 am (UTC)
He's not multimillion yet, but if you multiply the number of paid accounts times their average price, you'll see that he's already grossing seven figures. (Go, Brad!)
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From: gurath
2003-03-25 06:35 pm (UTC)
I'd be a bit concerned about fraud... unscrupulous types could use the renewal dates from userinfo and if they can find a snail addy mail out "reply envelopes" with false addresses.

...but then, I might just be paranoid.

: )
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[User Picture]From: bradfitz
2003-03-25 07:08 pm (UTC)
Well, nobody but you can see your expiration date.
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From: deeevamp
2003-03-25 06:41 pm (UTC)
I don't see the point. They already get a notice about it in email. Do people really lack envelopes and the knowledge/time to write out a little information? I don't see how it makes it any easier, unless that envelope had the postage paid also.
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[User Picture]From: alacrity
2003-03-26 03:32 am (UTC)
I too think that providing postage paid envelopes would be a much greater convenience. There doesn't seem to be an abundance of information on Business Reply Mail services at the USPS web site, but this pdf indicates that the cost is just 34 cents for a 1oz envelope.
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[User Picture]From: natf
2003-03-25 06:53 pm (UTC)
I pay by credit card and so it is not relevant for me but I wonder how it would work for those LJ-ers outside of the US?
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[User Picture]From: redbird
2003-03-25 06:56 pm (UTC)
No, people don't need it. People don't need envelopes for sending in our rent, electric, phone, and credit card payments either. But we use them, and (in addition to being convenient) they reduce the number of checks that go astray. If I write the address and postal code, I can get them wrong, or they can be hard to read. If it's preprinted, that's one less place for things to go wrong.
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From: sachmet
2003-03-25 06:56 pm (UTC)
My renewal mail came about three weeks late. I still haven't gone and renewed yet. I suppose I should go do that now.
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[User Picture]From: mbj
2003-03-25 07:09 pm (UTC)
It must be really weird to have your mother as an employee.
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[User Picture]From: 180milehug
2003-03-25 07:22 pm (UTC)
My "Your account is expiring" E-mails always seem to come a couple weeks later than the expiration date — this is OK, however, because the account never expires until a couple of weeks after that. Most recently, it was set to expire on the fifth of March, and it didn't actually stop working until a couple of days ago.

And I didn't realize you could pay cash for the renewal. That's helpful, considering I'm still a minor and so I'm not eligible for checking accounts, PayPal, credit cards, etc. I only wish I'd learned that more than two days before my eighteenth birthday . . .
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[User Picture]From: flying_blind
2003-03-25 07:33 pm (UTC)
I pay by check, and voted no on the envelope idea. It isn't that difficult for me to do it myself, and I already have goatloads of renewal notices from various magazines and such arriving in my mailbox every day.

The only reason for you to send out standard renewal envelopes would be if it makes it easier for LJ to keep track of what's going on -- like, if you're getting a lot of other mail in a variety of envelopes, and it becomes difficult to separate out those which are renewals from those which are just love notes and complaints and offers to have your babies. :-P
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