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Two questions [Mar. 25th, 2003|05:59 pm]
Paid Members

paidmembers

[bradfitz]
sandy, mother/employee, is off in Mexico this week so I got the job of running to the PO Box and processing check payments.

It got me thinking about payment related items....

Would those of you who prefer to pay by check/money order/cash be interested in getting a self-address envelope mailed to you a couple weeks before your expiration date, complete with renewal order number? All you'd have to do is include payment and a stamp? I figure the cost of two envelopes and a stamp is approximately the same as our credit card processing fees, and if it'd make it easier on you, why not?

Poll #116855 Renewal Envelopes

If you pay by postal mail, would you like an automatic renewal order/envelope sent to you a couple weeks before your account expires?

Yes
2459(90.8%)
No
249(9.2%)

(Comments also invited)

Second question: Anybody experiencing problems with automatic renewal emails coming too late or not at all? We've had a few random complaints, but I'm not sure how big the problem is.

Thanks!

(and sorry this isn't a more interesting post... but whitaker starts his full-time LiveJournal internship in a week, and then we'll have double manpower on the hackin' front....)
LinkReply

Comments:
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[User Picture]From: sillygoosegirl
2003-03-25 06:00 pm (UTC)
I don't pay by mail, but this sounds like a really great idea to me!
(Reply) (Thread)
[User Picture]From: fliberdygibits
2003-03-25 06:00 pm (UTC)

Late notice

My last renewal notice DID in fact arrive a few days late.
(Reply) (Thread)
[User Picture]From: chrissmari
2003-03-25 06:00 pm (UTC)
I've not had a problem about it (late notifications).. but i've read about 5 complaints about it on my friends list in the past couple days
(Reply) (Thread)
[User Picture]From: jessparizek
2003-03-25 06:01 pm (UTC)
I didn't recieve my renewal email until very late, after I had already renewed it online.
(Reply) (Thread)
From: zuzus_petals
2003-03-25 06:01 pm (UTC)
I've never gotten a renewal email.
(Reply) (Thread)
[User Picture]From: critterhart
2003-03-25 06:02 pm (UTC)
I don't like mine coming so early. I got 2 months this time and after about a week, I got a renewal notice.
(Reply) (Thread)
[User Picture]From: outpt
2003-03-25 06:03 pm (UTC)

renewal email

I got my notification a month before my account expired, but I didn't get another one closer to the actual expiration date. (tomorrow) Of course, this might have gotten mixed up because of the 4 extra days added on...

But I'm happily paid up for the next year (courtesy of my boyfriend), so no worries. :)
(Reply) (Thread)
[User Picture]From: vina
2003-03-25 06:04 pm (UTC)
My renewal e-mail came a few weeks before my expiration (always has). I do not pay by check (I used to pay by PayPal then switched to credit card because I am mad at PayPal right now) but I think that is a nice idea.
(Reply) (Thread)
[User Picture]From: chartyourway
2003-03-25 06:04 pm (UTC)
Yeah, the first time I got one, it did come really early. But I don't know about last time, I wasn't paying attention to that one, as I was switching journals anyway...
(Reply) (Thread)
[User Picture]From: azurelunatic
2003-03-25 06:07 pm (UTC)
Does not apply here, as am permanent member.

Sounds like a good option, though.
(Reply) (Thread)
[User Picture]From: alligatorandme
2003-03-25 06:08 pm (UTC)
Could you make it optional? I'm sure there are people out there who'd rather not have their entire household know about their LJ.
(Reply) (Thread)
[User Picture]From: bradfitz
2003-03-25 06:12 pm (UTC)
Yeah, it'd be optional.

I'm just seeing if enough people would even want it before I put much more thought/effort into it.
(Reply) (Parent) (Thread) (Expand)
[User Picture]From: tiney
2003-03-25 06:11 pm (UTC)
Come to think of it, the renewal emails have been rather sporadic for me lately. The last time and maybe the time before that, I don't think I received them at all. I know the last time I didn't receive one and I noticed my paid account was expired which was somewhat annoying. I received the renewal emails in good time before this incident though. ::shrugs::
(Reply) (Thread)
[User Picture]From: toomerscorner
2003-03-25 06:12 pm (UTC)

Re: Two questions

Your idea sounds great! I'm too much of a newbie to have any knowledge of renewals, and I paid by credit card, all that being said ... one question I have is about another form of payment. Perhaps OT in this thread, but here it goes anyway...

Why isn't there a PayPal option - don't remember seeing that offered ... isn't that the single-most widely used online transaction form other than credit cards? I'm an eBay-er and use it all the time. Seems like that might help making paid accounts 'happen' with a little more ease. As with your suggestion, anything that makes 'the transaction' easier, will boost 'sales' - yeah, I know the thought of "sales" here is a bit off, but the same concept.

Just my 2 cents.
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[User Picture]From: toomerscorner
2003-03-25 06:14 pm (UTC)

Re: Two questions

well, i see now (while I was typing my response) another post that says paypal IS offered... so nevermind... sorry 'bout that...
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[User Picture]From: kindaubiquitous
2003-03-25 06:12 pm (UTC)
You know, that's a great idea, BF. I think that'd make renewing much easier. I personally despise paypal due to past experiences with them. I think Amazon has a program serving as a middleman, and you might want to look into that. It costs a bit more than paypal, but I trust Amazon much more than paypal. Oh, and I'm glad that whitaker's coming onboard, I'm sure you could use some backup.
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[User Picture]From: lightmanx5
2003-03-25 06:29 pm (UTC)
what is whitaker going to be hacking?

~JOSh-X
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(Deleted comment)
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[User Picture]From: movieman
2003-03-25 06:13 pm (UTC)
Does anyone know why all of the sudden all the communities that one is in gets added to the number that he/she is friends of?

Also, I think it's a great idea, although I use paypal.
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[User Picture]From: fast_girl
2003-03-25 06:17 pm (UTC)
it doesn't exactly do it automatically. when you choose to join the community, there is a box already checked to also add it on your friends, but you can uncheck it before you join.
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