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Paid accounts have been restored. [Dec. 6th, 2001|06:43 am]
Paid Members

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[dormando]
First thing's first: If you received an incorrect e-mail about your account expiring today, please ignore it. There might be a case here and there of a paid user who signed up before the backup we used was made. These will be solved ASAP.

During the maintenance job to expire old accounts, a glitch had hit the system which set the expire times on everyone's accounts minus three years. Then they were all expired. That might have been set by a glitch earlier in the day. We're sure it's a software glitch, but have not narrowed it down (all account related tools have been disabled until our staff can get some sleep and then do a careful audit tomorrow.) completely yet.

We restored from a backup a little less than a day old. Now things are peachy.

This isn't very eloquent, but it's 6:50am, and I haven't slept yet. There will likely be a better thought out message made tomorrow.
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Comments:
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[User Picture]From: celestialbliss
2001-12-06 03:47 am (UTC)

*relieved*

Oh whew! Thank you. I just got one of those notifications, and I replied asking what the heck was going on. : ) Glad it was fixed.

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From: heddan
2001-12-06 03:56 am (UTC)

Re: *relieved*

Same here!
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[User Picture]From: insomnia
2001-12-06 03:48 am (UTC)
Um... thanks. I have 419 emails in my box since 1:08 am.

I should take tomorrow off... :P

Oh... did I say 419? Make that 423. Grrr.
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[User Picture]From: dormando
2001-12-06 03:59 am (UTC)
get online somehwere if you're around.
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From: heddan
2001-12-06 03:55 am (UTC)
Ok! Great :-) I was so upset about it cuz I had paid for 2 new months and then boom, it got erased. But hopefully now it's all back!
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From: crapige
2001-12-06 06:14 am (UTC)
that doggy piccer is soo cuteee he he
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[User Picture]From: fallingwater
2001-12-06 03:58 am (UTC)

Haha,
And I though the next email I'd get from you folks was that you were about to start patching for Y2K.
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[User Picture]From: hamsterhuey
2001-12-06 04:21 am (UTC)
I was half expecting that myself...... though i like the theory of mice on mars expressed in here too.....
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[User Picture]From: bizarre
2001-12-06 04:09 am (UTC)
GO TO BED!

sleep well
:-)
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From: foxnomore
2001-12-06 04:27 am (UTC)

Thank God

I just got my pd accound (two months agao)I just got my noticed today to renew it I was lost I'm glad that you fixed it:)
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[User Picture]From: elvisminogue
2001-12-06 04:34 am (UTC)

My account not restored

I only got my 12 month account yesterday. I am now back to being classified as a free user. Presumably I just missed out on the back-up. Should be easy enough to verify with Paypal?
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From: asciident
2001-12-06 06:02 am (UTC)

Re: My account not restored

Send an email to accounts@livejournal.com (please, just once, they will get back to you, promise) with the specific info and they can take care of it.

:)
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From: soulcure
2001-12-06 04:38 am (UTC)
Thank you so much for all of your hard work! I was a little worried when I got that email, but it's all good now. I love LJ, and we can forgive ya! ^_^
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From: jait
2001-12-06 04:45 am (UTC)

Yep, I'm guilty of responding too. My apologies for adding to your workload--even if it was only a little. I appreciate what you guys are doing and actually have a very good idea of just what kind of labor of love this has all become.
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[User Picture]From: antihope
2001-12-06 04:46 am (UTC)

heh

there are too many people online in the wee hours of the morning for 600+ eMails to have been sent in reply (including mine)...
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[User Picture]From: shadowsong
2001-12-06 05:41 am (UTC)

Re: heh

i got my 'account expired two years ago' email before midnight, i think...
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[User Picture]From: kuchenhexe
2001-12-06 04:49 am (UTC)

Apologies for responding to the notificiation. I hadn't realized right away that it was a systemwide-everybody thing, but I did know it was a glitch of some sort (I mean, 1999?)

Get some sleep. Lord knows you deserve it. Thanks for all your hard work and putting things back to rights ASAP. I know I speak for a lot of us when I say it's vastly appreciated.
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[User Picture]From: nerdgirl
2001-12-06 04:55 am (UTC)
I was wondering why someone sent me an email saying my account expired on 02-05-1999.. hehe
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[User Picture]From: chorus_of_chaos
2001-12-06 05:17 am (UTC)
I too panicked and responded not realizing it was a system thing. I have stuff like this happen all too often and then have to wade through all this red tape and compile the evidence that I'm right and the records are wrong....while it's not nice for the programmers, it's a relief to me that this was something so easily fixed on my end of things. Wish there was some way I could help in terms of the log jam thing. If you want to send me email addresses I'll be glad to write people back and let them know it's a glitch and that you guys are fixing it...
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[User Picture]From: hilly02
2001-12-06 05:33 am (UTC)

thank you.
get some sleep.
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[User Picture]From: littlewashu
2001-12-06 05:34 am (UTC)
I guess not having a billion paid users was actually a good thing this time, eh?
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