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PayPal problems: resolved [Nov. 27th, 2001|02:51 pm]
Paid Members

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[bradfitz]
After not receiving any replies from PayPal about our problems, Mark talked to somebody there and suddenly everybody's calling us and helping out.

Sherm noticed the same people were being affected and PayPal provided some logs showing how we were replying to their Instant Payment Notifications. Together, the two items exactly pinpointed the problem. It was my fault. Blame me.

The problem only affected people that paid without using a credit card, such as people paying using their existing PayPal balances.

If you've posted a support request about a lost payment, give Sherm a couple days... he'll get to it. I'm also going to write a quick script to find all the payments that came in but were never setup by searching through our PayPal email reciepts.

Sorry about all this.
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Comments:
[User Picture]From: chappell
2001-12-04 01:10 pm (UTC)
Any ideas when everything will be straightened out? I sent my Paypal renewal on 11/15 and I'm still toiling as a free user. To be honest, everyone should be required to spend a couple of days as a free user again - then they'd stop bitching about things in the member areas!

Thanks in advance.
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