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PayPal problems: resolved [Nov. 27th, 2001|02:51 pm]
Paid Members

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[bradfitz]
After not receiving any replies from PayPal about our problems, Mark talked to somebody there and suddenly everybody's calling us and helping out.

Sherm noticed the same people were being affected and PayPal provided some logs showing how we were replying to their Instant Payment Notifications. Together, the two items exactly pinpointed the problem. It was my fault. Blame me.

The problem only affected people that paid without using a credit card, such as people paying using their existing PayPal balances.

If you've posted a support request about a lost payment, give Sherm a couple days... he'll get to it. I'm also going to write a quick script to find all the payments that came in but were never setup by searching through our PayPal email reciepts.

Sorry about all this.
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Comments:
[User Picture]From: gerf
2001-12-01 10:46 am (UTC)
YAY! i'm listed as paid!
now i can finally see my own journal and post at regular hours of the day!
(Reply) (Thread)
[User Picture]From: patzilla
2001-12-03 08:49 pm (UTC)
Yay, me too - finally. Wow.. I can actually see the journal during peak hours.. this is frightening.. ;-)
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