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PayPal problems: resolved [Nov. 27th, 2001|02:51 pm]
Paid Members


After not receiving any replies from PayPal about our problems, Mark talked to somebody there and suddenly everybody's calling us and helping out.

Sherm noticed the same people were being affected and PayPal provided some logs showing how we were replying to their Instant Payment Notifications. Together, the two items exactly pinpointed the problem. It was my fault. Blame me.

The problem only affected people that paid without using a credit card, such as people paying using their existing PayPal balances.

If you've posted a support request about a lost payment, give Sherm a couple days... he'll get to it. I'm also going to write a quick script to find all the payments that came in but were never setup by searching through our PayPal email reciepts.

Sorry about all this.

[User Picture]From: patzilla
2001-11-29 08:42 pm (UTC)
I paid my account through Paypal Sunday and it's still not showing up as a paid account. I used funds that were already there. Have I just gotten lost in the shuffle? I sent an email Monday night to accounts@llivejournal.com but haven't gotten any response. I've posted in the support area and haven't gotten a response. Is there something I need to send you guys to prove I paid for it or is my money just gone since there's no refunds? I'm trying to be patient, really I am. I love using the livejournal, and if we can get this straightened out, I'll be a loyal paying customer.

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