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PayPal problems: resolved [Nov. 27th, 2001|02:51 pm]
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[bradfitz]
After not receiving any replies from PayPal about our problems, Mark talked to somebody there and suddenly everybody's calling us and helping out.

Sherm noticed the same people were being affected and PayPal provided some logs showing how we were replying to their Instant Payment Notifications. Together, the two items exactly pinpointed the problem. It was my fault. Blame me.

The problem only affected people that paid without using a credit card, such as people paying using their existing PayPal balances.

If you've posted a support request about a lost payment, give Sherm a couple days... he'll get to it. I'm also going to write a quick script to find all the payments that came in but were never setup by searching through our PayPal email reciepts.

Sorry about all this.
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Comments:
[User Picture]From: gleepy
2001-11-27 10:50 pm (UTC)
Knowing this, I'm going to wait until I effect PayPal payment. I do have until the 16th anyway.
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From: asciident
2001-11-28 01:47 am (UTC)
I would imagine that since the problem has been found, it is more than likely fixed. I guess I could be wrong, but payments made *after* this will probably go through just as they should.

But like you said, you have 'till the 16th, so I'd imagine it's not a big deal.
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