Brad Fitzpatrick (bradfitz) wrote in paidmembers,
Brad Fitzpatrick
bradfitz
paidmembers

PayPal problems: resolved

After not receiving any replies from PayPal about our problems, Mark talked to somebody there and suddenly everybody's calling us and helping out.

Sherm noticed the same people were being affected and PayPal provided some logs showing how we were replying to their Instant Payment Notifications. Together, the two items exactly pinpointed the problem. It was my fault. Blame me.

The problem only affected people that paid without using a credit card, such as people paying using their existing PayPal balances.

If you've posted a support request about a lost payment, give Sherm a couple days... he'll get to it. I'm also going to write a quick script to find all the payments that came in but were never setup by searching through our PayPal email reciepts.

Sorry about all this.
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  • SMS and you

    Back in October of 2006, we announced TXTLJ, a Paid Account feature that let you post to your journal via text message and also get notifications…

  • We've got Puppy Love for our paid users!

    If you have a paid or permanent account, you can send five free cuddly puppies through Monday, April 12th at 4pm, PST! You'll see both the…

  • Statistics for Paid Accounts

    Statistics are here! You can now see the number of people who have visited your journal, your individual entries, a chart of comments, readers of…