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PayPal problems: resolved [Nov. 27th, 2001|02:51 pm]
Paid Members


After not receiving any replies from PayPal about our problems, Mark talked to somebody there and suddenly everybody's calling us and helping out.

Sherm noticed the same people were being affected and PayPal provided some logs showing how we were replying to their Instant Payment Notifications. Together, the two items exactly pinpointed the problem. It was my fault. Blame me.

The problem only affected people that paid without using a credit card, such as people paying using their existing PayPal balances.

If you've posted a support request about a lost payment, give Sherm a couple days... he'll get to it. I'm also going to write a quick script to find all the payments that came in but were never setup by searching through our PayPal email reciepts.

Sorry about all this.

[User Picture]From: ginky
2001-11-27 03:01 pm (UTC)
So, you'll eventually find and post the payments and no further action is required, you're saying?
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[User Picture]From: bradfitz
2001-11-27 03:02 pm (UTC)
That's the plan.
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[User Picture]From: antisocial
2001-11-27 03:04 pm (UTC)
quick question: once your membership time (year) is up.. how long do you have to decide to repay before you loose your 'features'? According to my info my year ended on the 24th.
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[User Picture]From: bradfitz
2001-11-27 03:12 pm (UTC)
A few days....

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[User Picture]From: antisocial
2001-11-27 03:30 pm (UTC)
ok thanks i'm still debating so i guess i'll take the chance.
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[User Picture]From: ginky
2001-11-27 03:21 pm (UTC)


Gotcha, thanks again for doing what you do.
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[User Picture]From: punkybgrrl
2001-11-27 03:07 pm (UTC)
you guys are so great.
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[User Picture]From: emmavescence
2001-11-27 03:20 pm (UTC)
would it be an idea to post this in lj_maintenance? the people that are having problems paying, and therefore havent yet got a paid account, wont be reading the paid members community, i wouldnt have thought :)

and as most people have lj_maintenance on their friends list, they'll see it and stop making support requests. hopefully.
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[User Picture]From: insomnia
2001-11-27 03:52 pm (UTC)
Glad to be of service... It's nice to know I can still help solve some of your problems now and then rather than just attract people to the site and jam up your servers! ;->
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[User Picture]From: gleepy
2001-11-27 10:50 pm (UTC)
Knowing this, I'm going to wait until I effect PayPal payment. I do have until the 16th anyway.
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From: asciident
2001-11-28 01:47 am (UTC)
I would imagine that since the problem has been found, it is more than likely fixed. I guess I could be wrong, but payments made *after* this will probably go through just as they should.

But like you said, you have 'till the 16th, so I'd imagine it's not a big deal.
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[User Picture]From: bradfitz
2001-11-28 07:21 am (UTC)
It's always from the time we process it.
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[User Picture]From: patzilla
2001-11-29 08:42 pm (UTC)
I paid my account through Paypal Sunday and it's still not showing up as a paid account. I used funds that were already there. Have I just gotten lost in the shuffle? I sent an email Monday night to accounts@llivejournal.com but haven't gotten any response. I've posted in the support area and haven't gotten a response. Is there something I need to send you guys to prove I paid for it or is my money just gone since there's no refunds? I'm trying to be patient, really I am. I love using the livejournal, and if we can get this straightened out, I'll be a loyal paying customer.

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[User Picture]From: eveshka
2001-11-30 05:17 am (UTC)
It wasn't just PayPal.
I used iBill and my account has now expired!
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[User Picture]From: mewsnack
2001-11-30 11:22 am (UTC)
I'm very relieved that everything is resolved. I was waiting until things were resolved before becoming a paid member.
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[User Picture]From: gerf
2001-12-01 10:46 am (UTC)
YAY! i'm listed as paid!
now i can finally see my own journal and post at regular hours of the day!
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[User Picture]From: patzilla
2001-12-03 08:49 pm (UTC)
Yay, me too - finally. Wow.. I can actually see the journal during peak hours.. this is frightening.. ;-)
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[User Picture]From: chappell
2001-12-04 01:10 pm (UTC)
Any ideas when everything will be straightened out? I sent my Paypal renewal on 11/15 and I'm still toiling as a free user. To be honest, everyone should be required to spend a couple of days as a free user again - then they'd stop bitching about things in the member areas!

Thanks in advance.
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[User Picture]From: jacinda82
2001-12-04 02:42 pm (UTC)


My grandparents sent you guys a check so I could get paid service for a yr (my x-mas present) & I was curious how long it would take for me to show as a paid member? They sent it out on the 3rd of dec. So I know it will take 2-5 days to get to you. On your FAQ's it doesn't say.... thanks for your time.-- Heather
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From: ex_severina334
2001-12-04 11:55 pm (UTC)
As with chappell, I too have been stuck on the free servers for the past 2-3 weeks. It looks like most users have already been fixed, but alas I still have no nifty paid icon yet. Any chances you guys can help me out? Plleeeaassssseeee :)
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[User Picture]From: bratling
2001-12-10 05:50 pm (UTC)

so, is it fixed yet?

or do I need to file a complaint with PayPal? My payment still hasn't been acknowledged or account credited... but you have my money now. I perceive problem.

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[User Picture]From: duckydoo
2001-12-15 05:25 pm (UTC)
Beautiful. Thanks for the info.
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From: (Anonymous)
2001-12-16 12:59 pm (UTC)

i payed using paypal yesterday sat dec 15.2001 and i still haven't recieved my account creation code

i do not know what to do is my 5 lost or are you guys gonna somehow be able to find it
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[User Picture]From: bradfitz
2001-12-16 01:08 pm (UTC)

Re: i payed using paypal yesterday sat dec 15.2001 and i still haven't recieved my account creation

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From: (Anonymous)
2002-01-08 11:57 am (UTC)

New Account

After reading the FAQ's and several of the entries here, I believe my Paypal transfer has not been received by Live journal's servers. I received confirmation from Paypal, but no e-mail from Live journal containing my entry code. Since I am not an existing member, should I email a copy of the transfer to Sherm, or will it show up on it's own? Sorry for the 8 millionth question! ;_;

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