Brad Fitzpatrick (bradfitz) wrote in paidmembers,
Brad Fitzpatrick
bradfitz
paidmembers

PayPal problems

As many of you have probably noticed, payments aren't going through automatically reliably anymore. PayPal is supposed to notify our servers when a payment happens, then your payment is automatically processed. But in the past week, we're losing up to 1 in 5 of the payment notifications and then have to process them by hand.

Fortunately, we have all the raw records and can still get to them.

Unfortunately, there's only one person doing this (sherm) and he's overworked now... he used to handle a few payment issues per day, now he's doing tons.

We talked to another site that uses PayPal in the same way we do and they're also experiencing problems, so it's not our problem. PayPal has yet to get back to us (grrr) so we're just hoping things will get resolved in time.

In the meantime, be patient while sherm manually enters your payments.
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  • SMS and you

    Back in October of 2006, we announced TXTLJ, a Paid Account feature that let you post to your journal via text message and also get notifications…

  • We've got Puppy Love for our paid users!

    If you have a paid or permanent account, you can send five free cuddly puppies through Monday, April 12th at 4pm, PST! You'll see both the…

  • Statistics for Paid Accounts

    Statistics are here! You can now see the number of people who have visited your journal, your individual entries, a chart of comments, readers of…