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PayPal problems [Nov. 16th, 2001|10:31 am]
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As many of you have probably noticed, payments aren't going through automatically reliably anymore. PayPal is supposed to notify our servers when a payment happens, then your payment is automatically processed. But in the past week, we're losing up to 1 in 5 of the payment notifications and then have to process them by hand.

Fortunately, we have all the raw records and can still get to them.

Unfortunately, there's only one person doing this (sherm) and he's overworked now... he used to handle a few payment issues per day, now he's doing tons.

We talked to another site that uses PayPal in the same way we do and they're also experiencing problems, so it's not our problem. PayPal has yet to get back to us (grrr) so we're just hoping things will get resolved in time.

In the meantime, be patient while sherm manually enters your payments.

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From: compwiz
2001-11-16 10:38 am (UTC)
is it any more effective to just get your own merchant account and accept credit cards directly?
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[User Picture]From: bradfitz
2001-11-16 10:41 am (UTC)
We looked into it.

It's just not worth it.... too many issues/fees/inconveniences.

PayPal & IBill, while not ideal, are better than the alternatives.
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[User Picture]From: jethro
2001-11-16 10:38 am (UTC)
Sounds like the thing to do is to renew early :)
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From: ex_candle321
2001-11-16 10:38 am (UTC)
Yes it happen to me and sherm took care of it ..
Tell him for me Thank you .

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[User Picture]From: bandicoot
2001-11-16 10:45 am (UTC)
Too bad you don't take food stamps ;)
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[User Picture]From: coral
2001-11-16 10:50 am (UTC)
Is iBill having the same problem?
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[User Picture]From: bradfitz
2001-11-16 11:34 am (UTC)
iBill has a larger problem: they take a huge cut of the money.

At least with PayPal we get the bulk of the payment.
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[User Picture]From: crichton
2001-11-16 10:53 am (UTC)
i shall have patience. thanks, brad.
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From: trisha2001
2001-11-16 11:36 am (UTC)

I renewed early on Tuesday and it took a matter of seconds I guess I was one of the lucky ones
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[User Picture]From: marstokyo
2001-11-16 11:56 am (UTC)

I maintain a commercial site (http://www.adornedsurface.com/) and I can tell you, we've had some PayPal problems too--exactly like what you're describing. But if you're waiting for PayPal to do something about it you may be waiting very long time.I was able to tweak our cart script and that fixed it. for now.
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[User Picture]From: dormando
2001-11-16 12:00 pm (UTC)
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[User Picture]From: outofmygarden
2001-11-16 12:05 pm (UTC)
are there any problems with the 1900 number though?
since i've long since forogtten my paypal info, i just use the phone to get my livejournal account..
is that working fine and dandy?
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[User Picture]From: gatheringgloom
2001-11-16 01:54 pm (UTC)
amazon has an honor box system thats roughly the same as paypal. i use it without any problems. maybe that would be a temporary or better solution?
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[User Picture]From: he_brew
2001-11-16 02:02 pm (UTC)

problems with my account

I've noticed recently, at least a few times a week when i access my account, i'll go to update my journal and all i get is a blank page, if i go to view my friend's page it says i have no freinds defined. Damnit i have friends, really i swear i do :) but i was just wondering if this is a problem only i'm having, or if its something with the system itself
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[User Picture]From: imacreep
2001-11-16 04:00 pm (UTC)

Re: problems with my account

lol... we're sure you do have friends hehe No One thinks you don't :) just breathe lol

too cute LOL
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[User Picture]From: dethbunny
2001-11-16 02:54 pm (UTC)
Shouldn't this probably go in news? This affects all users, especially since the free users who want to upgrade will probably be the most distressed. If they're in paidmembers, then they haven't been affected by the issue.
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[User Picture]From: bugabuga
2001-11-16 04:12 pm (UTC)
I've heard c2it is now "free" :) Maybe it can be a PayPal alternative? At least temporarily until their servers start to behave?
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[User Picture]From: shekhina
2001-11-16 07:27 pm (UTC)
I am one of the founders of a group devoted to getting rid of PayPal. They have stolen too much money from too many innocent people (including ME). We hope to get enough stories to put pressure on the Cal. Atty Gen's office to SHUT THEM DOWN.

Man I just detest PayPal. I hope you never have a real problem with them. Then you will experience the joy of them outright lying to you as well as avoiding you.

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