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What's up.... [Aug. 26th, 2001|02:29 pm]
Paid Members

paidmembers

[bradfitz]
Now that things have settled a bit I'm feeling unstressed & awake enough to let you guys know what's been up.

-- site was getting slower & slower

-- revjim did a lot of work to make site use database slaves more often. basically we have to go through each query and decide if it's critical that it runs against the master database.

-- we worked on a ton of other code (all on our development servers)

-- idiots started to complain that all the changes we'd been making weren't helping. Um, yean... that's because we develop on test servers, not on the main site.

-- I turned off new account creation yesterday to stop growth while we worked on things.

-- site got worse. (master database was overloaded)

-- we gave in and decided to update the site with the new code. there were tons of little problem.

-- now, slave dbs were the busy ones. this is good, especially since we have 2 more on the way, due to arrive on the 1st.

-- we made one of the existing 4 db slaves be a paid member only one, and it seems to be doing good now. (this was a half hour ago)

From here, we're making more code be multi-db aware and we're waiting patiently for the new servers to arrive. We also ordered another 3 gb of memory for various machines, and we're going to be rebuilding the existing db slaves with a new configuration once we have the new ones installed to take up the slack.

Anyway, here's another 10 days of free time.

Just wanted to let you all know that we didn't forget about you ... the guilt of knowing paid members are getting screwed is what keeps us up until 8am in the morning.
LinkReply

Comments:
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[User Picture]From: macropixi
2001-08-27 06:22 am (UTC)
personally the way I look at it is, You are doing your best, and even with slowtimes and downtimes and everything else, I'm getting my moneys worth out of this. Keep up the good work. You guys are da bomb
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From: ex_meta
2001-08-27 06:46 am (UTC)
Thanks. I'd actually noticed the outages this time; the last couple didn't really hit me, but this time it was a pain. I am now mollified. Keep up the good work; I know how hard it is to make something like this reliable and scaleable.
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[User Picture]From: tenkumo
2001-08-27 07:09 am (UTC)
Thanks very much... escpecially cus you guys do something about problems...unlike other sites that go down and then don't tell you what the problem was....they just pretend it didn't happen.


so thanks :) LJ Rock!
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[User Picture]From: aidenraine
2001-08-27 07:21 am (UTC)
You guys are my heros

I hope you're making enough to at least order take-out during these long nights
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[User Picture]From: mauracelt
2001-08-27 07:37 am (UTC)
Thanks, Brad and all the rest of you for doing so much! It's wonderful what you have done and I hope things get better for you all soon.
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From: asanadaily
2001-08-27 08:21 am (UTC)

Thanks!

Your hard work is much appreciated! You guys rock.

I apologize for feeling pissed off about the site this weekend!

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[User Picture]From: zeop
2001-08-27 09:26 am (UTC)
coolio!
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[User Picture]From: tangletoy
2001-08-27 10:58 am (UTC)
This post makes a few good points. Take it for what you will.
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[User Picture]From: brit_will
2001-08-29 08:47 am (UTC)
the person who wrote that linked post has disabled commenting to anyone thats not her friend so i cant respond there.

go back to the beginning. livejournal is a hobby. it is not, and never was intended to be a business. it does not exist to provide top-notch customer service. they won't lick your boots and grovel to you people unless they have done something very stupid indeed.

people who have donated (ahem, read, that word again, donated) money should not turn round and expect everything to work now now now.
i dont like this attitude of "i paid, therefore i have a say". if you dont accept before you pay that paying does NOT give you permission to grumble, then dont pay. just walk away. paid or unpaid, the people at the top are not bound to provide for you, or treat you as anything more than "one of the masses". do you think AOL gives a shit about each and every one of its 25 million members worldwide? i think not. and their jobs ARE depending on it. brad has no commercial obligations....

if you insist of suggesting/criticising call it what you will, just take a step back before you do. livejournal, by its very nature, makes people think the world is all about "me me me". but the world isn't. chances are anything you have noticed/thought about, so has someone else already. when 1000 people email brad and say "do this" or "this isnt working", he may respond politely the 10 first times. but after that, the natural reaction is to get sick of it.

if you think there is even the slightest chance that what you have to say may already have been said, then don't bother. because the more people hassle the admins, the closer they come to just throwing in the towel and walking away. they havent done anything to deserve the abuse they get served. perhaps they wrote a broken line of code somewhere. perhaps they took half an hour to eat their dinner instead of fixing something the minute they found out about it. so WHAT, thats their prerogative.

if brad used the word "idiots". it probably means people were asking stupid questions. this is why there are FAQ's galore, the status.livejournal.com page, the 500 error message page, and the lj_maintenance livejournal. so you dont need to ask stupid questions. if you then still _do_ then you risk being called an idiot.

and when brad calls you an idiot. is that the end of the world? everything that gets posted here gets blown so out of proportion. you've still got food to eat that night, you've still got a bed to sleep in, and a job to go to the next morning. just walk away, lay off and everyone will get along...
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[User Picture]From: macula
2001-08-27 12:51 pm (UTC)

Thanks....

I appreciate it.
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[User Picture]From: arethusa
2001-08-27 03:12 pm (UTC)

free days

i hereby refuse my free days. having only recently (like Saturday) become a paid member, i don't feel entitled to them, and if not giving them to me helps out livejournal, i'd rather not take them.

i will admit to being totally frustrated recently with LJ, but hey, i'm only human and i'm addicted to this forum and it's ALL YOUR FAULT! :) the addiction part, not the human part, of course.

anyway, i want to pay a hundred dollars and have a permanent account. offer that again soon, please? (i'd even pay $200 now that i have a great job. :)

and speaking of great jobs, you and the others continue to do so with all you do for LJ. i appreciate the time you all take to make LJ the best online journal experience i've ever found.

denise
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[User Picture]From: banana
2001-08-27 04:30 pm (UTC)
> up until 8am in the morning
Stop! If you keep this up, people will get to hear about it. I'm a developer, and I don't want my employers hearing this kind of stuff!

If you must care about users, do it quietly.
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[User Picture]From: firestorm
2001-08-28 08:37 am (UTC)

poo

is it just me, or do these free time links never work for you? i never get the free time. bah.
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[User Picture]From: brit_will
2001-08-29 06:57 am (UTC)

Re: poo

they should work (the first time at least). if it doesnt, create a support incident and someone (with access to the live LJ db) will look into it. posting it here might not get noticed.
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