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What's up.... [Aug. 26th, 2001|02:29 pm]
Paid Members

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[bradfitz]
Now that things have settled a bit I'm feeling unstressed & awake enough to let you guys know what's been up.

-- site was getting slower & slower

-- revjim did a lot of work to make site use database slaves more often. basically we have to go through each query and decide if it's critical that it runs against the master database.

-- we worked on a ton of other code (all on our development servers)

-- idiots started to complain that all the changes we'd been making weren't helping. Um, yean... that's because we develop on test servers, not on the main site.

-- I turned off new account creation yesterday to stop growth while we worked on things.

-- site got worse. (master database was overloaded)

-- we gave in and decided to update the site with the new code. there were tons of little problem.

-- now, slave dbs were the busy ones. this is good, especially since we have 2 more on the way, due to arrive on the 1st.

-- we made one of the existing 4 db slaves be a paid member only one, and it seems to be doing good now. (this was a half hour ago)

From here, we're making more code be multi-db aware and we're waiting patiently for the new servers to arrive. We also ordered another 3 gb of memory for various machines, and we're going to be rebuilding the existing db slaves with a new configuration once we have the new ones installed to take up the slack.

Anyway, here's another 10 days of free time.

Just wanted to let you all know that we didn't forget about you ... the guilt of knowing paid members are getting screwed is what keeps us up until 8am in the morning.
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Comments:
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[User Picture]From: patriot
2001-08-26 07:09 pm (UTC)

Keep Up The Great Work

Brad, your honor and integrity are amazing, you and your team work at repairing and improving LJ the same as if it were costing 30 dollars a month for each user. That is so awesome to me. Don't feel guilty on my account though. I know that you will stay on top of it. LJ provides me with a great deal of enjoyment as I am sure it does with so many others.
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[User Picture]From: violetlovestars
2001-08-26 07:10 pm (UTC)

thanks for all your hard work. i am a paid member and know you all are doing the best you can. i feel lucky to be a part of LJ with problems or not.
~shauna
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[User Picture]From: radiskull
2001-08-26 07:15 pm (UTC)
You sir are an incredible man. I'm impressed at all the work you've done and the dedication you display.

A true pimp.

-highfive-
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[User Picture]From: patriot
2001-08-26 07:44 pm (UTC)

Oh Yeah....

wanted to say thanks for the extra 10 days of free time. That was very thoughtful of you and I wanted you to know that I appreciated it.
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[User Picture]From: paperstar_dream
2001-08-26 07:45 pm (UTC)

THANKS FOR YOUR EFFORTS!!

I love this site so I appreciate all of your hard work!!
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[User Picture]From: xqjennaqx
2001-08-26 08:21 pm (UTC)
As much as we piss and moan, we know we're getting a whole lot for very little money, and despite all the griping, we really are grateful for all of your hard word and dedication.

I think if more users really understood how few people are taking on such a massive project for little or no personal gain, they'd bitch out loud or to the folks on their friends list, and not come whining to you every time. As if you hadn't noticed the issue.

Don't let all us internet losers get you down, you're doing us all a great service!
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[User Picture]From: elfbabe
2001-08-26 08:27 pm (UTC)
...I'd _hardly_ call having problems for a couple of days "getting screwed". People who rant and complain about livejournal being not-really-accessible suck.

That said, I'm really glad that things are working again, and free days are neat.
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[User Picture]From: henare
2001-08-26 09:53 pm (UTC)

agreed!

livejournal is a bargain (for paid users and for free users) ... and the only guys getting screwed are the guys who aren't getting enough sleep as an unfortunate side effect of livejournal's success.

as yet another user i can only guess at this, but being a paid user (imho) only gives you a modicum of extra bitching power: the annual fee we pay helps defray costs, but it certainly doesn't do it all ... and these gentlemen aren't getting paid for their time, either ... so give it a rest.
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[User Picture]From: delectableluv
2001-08-26 09:45 pm (UTC)

woohoo!

Awesome awesome :) Keep workin hard :) We definitely appreciate it :)
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[User Picture]From: apphia
2001-08-26 09:55 pm (UTC)

I think that you Brad are doing a wonderful thing with LiveJournal. In fact in some twisted way i wish i didn't have a paid account but just gave you random money so you wouldn't feel obliglated to go without sleep just so i could post.
Keep up the wonderful work!!!!!
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[User Picture]From: sweetree
2001-08-26 11:01 pm (UTC)

Thanks!

Thanks for everything you've been doing with LJ, Brad. Even though we all can't see what's being done, it's always nice to hear that progress is being made and new things are on the horizon.

I do have a question, though. :) I claimed my credit, but my userinfo page still has my old expiration date on it (10-23, instead of 11-02). When I click the credit button a second time, it said:

"LiveJournal Credit
You have no unclaimed free paid-account time."

Just wondering if this is something that needs to be taken care of, or if the servers are just slow updating that, etc.

Thanks again for everything! LJ and Brad rock! :)
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[User Picture]From: rosefox
2001-08-27 01:05 am (UTC)

You guys rock.

Seriously. LJ has wormed its way into my heart in an astonishingly short time, and you folks do so much to keep it going. I'm very glad I finally got around to dropping my $15 in the bucket. Thank you for doing so much for a community that you probably in your wildest dreams never imagined would come to life like it has. (Heh, now that was a sentence.)

You may want to set up an option where people can overpay to help other users stay on for free (not specific guest memberships, just money that goes into a "grandfathering" account and then gets handed out on the basis of who's been on the service longest, or some such). I'd be more than willing to do that.

And if you want to use my $15 to buy beers or ice cream or whatever, go right ahead. I can't think of a better way to use it.
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[User Picture]From: cobaltblue
2001-08-27 02:08 am (UTC)
Brad,

Out of curiousity, is there a good way that you can prohibit people from creating numerous journals? I know that communities need to have a journal created first, but maybe that can be a different process.

I think if you could stop some of the fraudulent use of the site, as in adding more than one journal per person ( or even limit it to 2), would maybe help you have less of a problem with the servers being slammed.

Just a thought.
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[User Picture]From: stephenbooth_uk
2001-08-27 06:07 am (UTC)
As I understand it, it's not the number of journals that directly causes the load problems (although it does have indirect effects) but rather the number of readers at any one time.

Also I know a number of people who legitimately keep 2 or more personal journals (eg a general journal plus one dedicated to creative writing) and also moderate communities. These people would be very unhappy if they couldn't do this, and they're largely people with paid accounts.
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[User Picture]From: xfyre
2001-08-27 02:45 am (UTC)

hold on guys, we appreciate your effort
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From: erin
2001-08-27 04:53 am (UTC)
I love you guys.
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[User Picture]From: bradfitz
2001-08-27 10:44 am (UTC)
That's good, because we love users with breasts in their userpics.

:-P
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[User Picture]From: flying_blind
2001-08-27 05:12 am (UTC)

Turning off new account creation

First of all, I have to say how amazed I am that you guys manage to keep this burgeoning site running at all- half the time I can't even keep this one buggy computer functioning! I'm very impressed by what you have done.

However, I hate to be a downer (especially when you are having so much fun running as fast as you can just to stay in one place) but I have doubts that turning off new account creation will help the situation very much. Consider this:
A huge proportion of LJ users are high school kids.
A lot of them got LJ accounts over the summer.
They began going back to school this month.
They tell all their friends at school to read their journals.

End result: even if you temporarily turn off new account creation, the number of new readers will probably continue to increase. Journals just sitting on the server are not putting a lot of strain on the system. It is the readers who use up bandwidth.

As drastic as it may sound, I think that you might have to make the site available only to logged-in users until you can catch up with demand. I don't know how difficult that would be to set up, and I know that a lot of users would probably bitch their heads off, but I don't see any other way to get the pressure off.

Actually, this might be done instead of not allowing new accounts. Of course, if people had to start an account in order to read their friends journals, it might actually accelerate the growth of the site, and I don't know if you would be able to deal with that right now.
Anyway, thanks for all the work you are doing, and for the extra ten days. I hope you can get some breathing room soon.
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From: (Anonymous)
2001-08-31 07:16 pm (UTC)

Re: Turning off new account creation

Finally someone gets it--it's all the new "readers" and not the new accounts that puts the burden on lj servers.

I'm a dedicated new reader (lurker or "glurker", butI'm locked out of opening a paying account. Lock out free accounts if you must, but never never turn down paying customers!!!

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