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Maintenance Complete! [Feb. 25th, 2008|09:00 pm]
Paid Members


[Current Mood |accomplished]

We've finished our maintenance on the automatic payment system! Automatic payments are available again for enrollments and updates.

If you have any questions about your automatic payments, please contact the Billing area of Support.

A huge thank you to everyone for your patience while we updated the system!

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[User Picture]From: imaria
2008-02-26 02:03 am (UTC)
Can't paste HTML into Rich Text ;]
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[User Picture]From: ecctv
2008-02-26 02:03 am (UTC)
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[User Picture]From: fifi225
2008-02-26 02:09 am (UTC)
w00t...thanks! Now I can get my icons back!
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[User Picture]From: rizzo
2008-02-26 02:14 am (UTC)
I got my automatic payment reminder yesterday or so. Do I need to do anything since you've updated, or is it all set to renew?
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[User Picture]From: marta
2008-02-26 02:22 am (UTC)
You should be all set. You can check your status here.

Edited at 2008-02-26 02:24 am (UTC)
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[User Picture]From: mizcrank
2008-02-26 02:16 am (UTC)
um...yea? :)
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[User Picture]From: kilerkki
2008-02-26 02:19 am (UTC)
Thanks for getting this fixed. Having my automatic payments screwed up and my Paid Account deactivated was really annoying, but I'm glad it's online now.
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[User Picture]From: nidonocu
2008-02-26 02:24 am (UTC)
Sorry to point a problem but.. I just got the e-mail to update my preferences and I noticed something wrong at the enter your credit card details screen:
No Lock
The secure connection lock appears while the page is loading but disappears when it finishes. I'm not keen to re-enter my details without it.
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[User Picture]From: sensaes
2008-02-26 02:27 am (UTC)
Note the "https" part of the URL.

That means it's secure.

The cute cartoon padlock is just...that.
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(Deleted comment)
[User Picture]From: farmalloc
2008-02-26 03:57 am (UTC)
I just got mail:

We recently performed scheduled maintenance on our automatic payment system
to update our billing system. We were unable to fully migrate your account
data due to various discrepancies between the old and new system.

To reactivate automatic payments, you will need to re-enter your billing

So apparently updating the billing system means deleting my autopay info. Seriously what was the discrepancy between one billing env and another?

Edited at 2008-02-26 04:11 am (UTC)
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[User Picture]From: marta
2008-02-26 04:38 am (UTC)
Some credit cards couldn't be migrated to the new payment system. That happened for a few reasons, like if the credit card was due to expire before the next payment cycle, or if some of the billing information was no longer valid, and that type of thing. You will still get your reminder email before your paid status expires, so you don't need to update this now if you don't want to.
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[User Picture]From: brewhexe
2008-02-26 09:17 am (UTC)
Where do I go to get a refund of the $6 dollars I had to pay because the downtime meant I couldn't update my payment method and had to enter a manual payment? I mean, the original news post said you would be down for 2 days, which meant I could have updated it and paid the reduced cost. It took you nearly 2 weeks, which could have resulted in me losing all my paid account benefits. I don't think I should pay for your delay.
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[User Picture]From: marta
2008-02-26 09:36 pm (UTC)
That's absolutely something you can open a billing inquiry about. They'll be able to look it up and help you out.
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[User Picture]From: darlojo
2008-02-26 09:47 am (UTC)
I got an email reminder that my paid account was going to be renewed - I didn't want to resubscribe but could not turn the automatic payment feature off because it said any money was being taken manually at present. Fair enough, I thought, it won't take any money off me unless I do it manually.

Then today I got an email confirming that I've now paid for another year, but I didn't want to resubscribe. The reason I didn't cancel it earlier is because I totally forgot - a sign of how much chance I get to use LJ these days :p

I've sent an email to support, please refund me.
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[User Picture]From: marta
2008-02-26 09:37 pm (UTC)
If you've opened the request with billing, they'll be able to help you with that.
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[User Picture]From: _lyra_b
2008-02-26 02:20 pm (UTC)
Last week I got my automatic payment reminder that I'm set to renew tomorrow but since the system was down I did it manually. Will it also take out the money tomorrow, too?
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[User Picture]From: marta
2008-02-26 09:38 pm (UTC)
I can't look that up from here, but if you submit a request the Accounts department can look it up for you.
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[User Picture]From: pfyre
2008-04-18 01:38 pm (UTC)
okay I've done searches - but can't seem to find anything that address the 'messages' feature of LJ accounts - I have the messages sent to my email account HOWEVER it leaves a copy on my LJ acct as well and it takes forever to clear the messages out 15 messages at a time - is there anyway to stop the copies from going to my LJ messages or is there an easier way to clear out the messages?
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[User Picture]From: kahnegabs
2008-05-06 10:23 pm (UTC)

unhappy changes

I REALLY do NOT like whatever you have done to prevent being able to send messages. There are times when a private message is better than posting to someone's comments.

What's up? I used to be able to click on a member icon and be offered the choice of sending a message, looking at their profile and whatever. Now it just sits there and says "loading" and no choices ever show.

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[User Picture]From: onedisasterless
2008-05-21 09:51 pm (UTC)

New Paid Member

Random question...

How the heck do I check my email???

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From: sillywingedone
2008-05-24 02:24 pm (UTC)
at this point
automatic payments are stupid. Lj is changing so much, to buy into it when they change so often is stupid.
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[User Picture]From: mooingtricycle
2008-07-10 03:14 pm (UTC)
i think something new should happen.....
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