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Extension for Power Outage [Jul. 31st, 2007|11:39 am]
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LiveJournal was unavailable between approximately 2pm and 9pm PDT on Tuesday, July 24, 2007. We want to apologize for any inconvenience or frustration this caused. Please visit the news post for full details.

The outage was beyond our control. However, we value the support of our Paid members and want to compensate you for the window of time where the site was not accessible. Anyone who was an active Paid member as of any time Tuesday, July 24, 2007 is eligible for a 3 day extension of Paid time. You can claim this extension anytime from now until 12:01 GMT on August 6th.

The extension isn't automatic so that people who weren't affected can have the option to choose whether or not they want an extension. You can choose to claim your extension by going to this page: http://www.livejournal.com/pay/claim.bml

[User Picture]From: buggery
2007-08-04 06:26 am (UTC)

What about compensation for the JUDGMENT OUTAGE?

Because LJ is currently failing to provide the service as promised due to what is quite clearly a loss of judgment.

Abe, we have talked before, and you seemed sincere and honest. I want to believe you were blindsided by the most recent unjustified suspensions -- which violated every statement made over the past few weeks about how reports of inappropriate content would be handled -- as much as users like me, but at this point I need to see you say so.

No one is disputing LJ/6A's right to ban any user at any time without explanation. When users are banned, and then informed by Abuse via email that their journals were deleted *because* they contained illegal/obscene content, however, this constitutes libel and defamation in cases where the user has posted no such content. Which *is* what happened to the two (or have there been more bans while I was typing?) Harry Potter fanartists who just had not only their fanart accounts but *all* LJ accounts they had owned summarily deleted, including at least one permanent account.

You told us that the Miller test would be used. You told us that multiple people would evaluate each report of abuse to avoid one person's bias substituting for *community* values, and you told us that users would be contacted regarding any violations found and given the opportunity to remove and/or edit questionable material. YOU LIED.

I couldn't care less about Harry Potter. I do care about a company I do business talking out of both sides of its mouth and providing backstabbing and fraud in place of customer service.

I'm not going to jump on the bandwagon of "make a statement! talk to us!" because, as we discussed before, 6A/LJ needs to get its wording right before posting. Then again, we also discussed before the need to figure out how to explain your actions before taking them...
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