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Extension for Power Outage [Jul. 31st, 2007|11:39 am]
Paid Members


LiveJournal was unavailable between approximately 2pm and 9pm PDT on Tuesday, July 24, 2007. We want to apologize for any inconvenience or frustration this caused. Please visit the news post for full details.

The outage was beyond our control. However, we value the support of our Paid members and want to compensate you for the window of time where the site was not accessible. Anyone who was an active Paid member as of any time Tuesday, July 24, 2007 is eligible for a 3 day extension of Paid time. You can claim this extension anytime from now until 12:01 GMT on August 6th.

The extension isn't automatic so that people who weren't affected can have the option to choose whether or not they want an extension. You can choose to claim your extension by going to this page: http://www.livejournal.com/pay/claim.bml

[User Picture]From: masteroftrouble
2007-07-31 10:32 pm (UTC)
Not sure if this will be answered or something will be done about this, but I've been sitting on it since the last semi-blackout LJ gave compensation for.

As a Permanent Account holder, I get a lot of benefits (some I use and some I don't use). It also makes me very happy that I don't have to pay again since I've already sent in my $150 due. I appreciate that it was offered and I do appreciate that it was at a reasonable price.

What I don't understand, though, is why you support you Paid members and not your Permanent members. Yes, they pay every few months or so and their times does run out while my doesn't. I understand that it would be easier to just extend their time (while you can't extend the Perm accounts any further than they are), but does it mean that myself and other Perm Accounts need to be just tossed aside after we've paid our dues?

I don't mean this to be rude or in any way some kind of hate message, but I just want to know: is there nothing for us? Frankly, I'd be happy to click that claim button and pass those three days to a user that would want them. Even though it's three days, it can be a nice gift either way.

This isn't a plea for icon space or more storage in the scrapbook or anything like that. It's just to see if we could at least get something when your paid users do. Even if that something goes to someone else (it would at least go to someone of our choosing).

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From: kageotogi
2007-07-31 10:43 pm (UTC)
I think that's a great idea, actually. Or maybe instead of buying three days of paid account-ness for someone (which is really just a bit silly, maybe? I don't know how it would all work in the grand scheme of things), perhaps doing something with icon space. I don't think we exactly require compensation, but would certainly be nice if, say, the Permanent Account users were also acknowledges when blackouts and other such inconveniences did occur.
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[User Picture]From: underbaked
2007-07-31 10:53 pm (UTC)
Even though I don't have a Permanent Account, I agree with the sentiment. I think it'd be cool for everyone to be acknowledged, in some sort of way, in scenario's such as these.
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[User Picture]From: chrome_animagus
2007-07-31 10:53 pm (UTC)
I agree!
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[User Picture]From: silk
2007-07-31 11:10 pm (UTC)
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[User Picture]From: fomp
2007-07-31 11:13 pm (UTC)
That makes sense -- you are, after all, loyal members.
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[User Picture]From: wenelda
2007-07-31 11:38 pm (UTC)
as a perm. account holder, i agree. i don't want to seem rude either, but yeah. i wonder.
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[User Picture]From: pandorazellas
2007-08-01 12:06 am (UTC)
I'm not a permanant account holder but I can see their point. I don't mean to be rude since I know that tings like the site going can't be avoided sometimes.
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[User Picture]From: periazhad
2007-08-01 12:07 am (UTC)
I agree. :)
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[User Picture]From: neo_sama
2007-08-01 02:17 am (UTC)
Agreed, but only because of that awesome icon :)
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[User Picture]From: claireylouisa
2007-08-01 09:35 am (UTC)
If a paid user has a regular paid account for over 6 years, they actually support LJ more than you do! You already got a great deal on your permenant account!
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[User Picture]From: masteroftrouble
2007-08-01 11:21 am (UTC)
Yeah, I realize that. It hasn't BEEN six years, though, so technically I'm still under my "paid" time. And it's not like I'm asking for something that goes to me. I'm asking for something that I can pass on to another person.
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[User Picture]From: umilingual
2007-08-01 03:12 pm (UTC)
It does make sense. I mean, otherwise it seems like, well, you've got their money, they're locked in and not going anywhere, so why bother continuing to take care of them? Even something like a few free v-gifts they can give out to their friends might be nice, since that's something even perm account holders would normally have to pay for.
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[User Picture]From: valkyriur
2007-08-11 05:57 am (UTC)
You aren't the first permanent member to point out that LJ seems to only care about "paid members". I think you are absolutely right in your observation. They've made their money off you, and now they're done.
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