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Extension for Power Outage [Jul. 31st, 2007|11:39 am]
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[ljkrissy]
LiveJournal was unavailable between approximately 2pm and 9pm PDT on Tuesday, July 24, 2007. We want to apologize for any inconvenience or frustration this caused. Please visit the news post for full details.

The outage was beyond our control. However, we value the support of our Paid members and want to compensate you for the window of time where the site was not accessible. Anyone who was an active Paid member as of any time Tuesday, July 24, 2007 is eligible for a 3 day extension of Paid time. You can claim this extension anytime from now until 12:01 GMT on August 6th.

The extension isn't automatic so that people who weren't affected can have the option to choose whether or not they want an extension. You can choose to claim your extension by going to this page: http://www.livejournal.com/pay/claim.bml
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Comments:
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From: miki05
2007-07-31 07:37 pm (UTC)
Thank you so much for the extention! :D I was really worried that it was my internet or my IE that was damage...x.x I wasn't too bright to ask one of my friend to check the site for me on their PC. hahhaha ^^;;; Ah well....I am just glad to see you guys back up~
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[User Picture]From: theantijoss
2007-07-31 07:38 pm (UTC)
Thank you very much. That's kind of you.
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[User Picture]From: evil_jim
2007-07-31 07:39 pm (UTC)
I have a permanent account so an extension isn't feasible. Can you give me a few bucks back instead?
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(Deleted comment)
[User Picture]From: mollyisacatlady
2007-07-31 07:40 pm (UTC)
Oh wow, thank you very much!!
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[User Picture]From: rialtus
2007-07-31 07:40 pm (UTC)
I think this is a dangerous, precedent setting decision that further enables the sense of entitlement of many (not all) members. Three days for an outage of seven hours, which was out of your control is excessive. NetFlix had the same outage, and they aren't compensating their members. Ditto RedEnvelope. Why should LiveJournal, or any other SixApart company for that matter, do something like this? Heck, amazon.com had an outage caused by themselves when they had a fire-sale on XBox 360's and they didn't offer any compensation!

No, I think this is a bad move.
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[User Picture]From: magic_beans
2007-07-31 08:12 pm (UTC)
In a way I agree. It's very nice but, I think, ultimately unnecessary. When a train is 15 mins late you don't demand they pay for your ticket (and your next three tickets), you just accept that sometimes these things happen. 7hrs site downtime seems equal to that 15 mins to me. If the train were 2hrs late I would understand compensation, as I would if the site were down for a day or so.

On the other hand, if LJ wants to care about us, then by all means let them do so. And if they can keep it up for every outage, all the better. A site that cares for its users is more than okay with me.
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[User Picture]From: ghostwire
2007-07-31 07:41 pm (UTC)
thanks!
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[User Picture]From: purlpetrograd
2007-07-31 07:41 pm (UTC)
Thanks so much! :D I wasn't expecting three days extension.
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[User Picture]From: ladypoetess
2007-07-31 07:44 pm (UTC)
Awesome, thanks so much. ^_^
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[User Picture]From: jo_fitz
2007-07-31 07:45 pm (UTC)
Wow 3 days? I would've been just fine with out any extensions! You guys rock!
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[User Picture]From: weehobbit
2007-07-31 07:47 pm (UTC)
thank you! :)
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[User Picture]From: laurynx0
2007-07-31 07:49 pm (UTC)
Thank you so much LJ! Three days is very nice. Those 7 hours killed me. :(
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[User Picture]From: abbiemills
2007-07-31 07:51 pm (UTC)
Aww! You guys really didn't have to do this at all, but it's amazingly sweet.

It's times like this that I really appreciate you all. <3 It's why I've been at LJ for 4+ years now.
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[User Picture]From: matthewpilon
2007-07-31 07:51 pm (UTC)
Thank You! =D
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[User Picture]From: twofourteen
2007-07-31 07:52 pm (UTC)
WOOH! This is why I love LiveJournal. Thank you guys for all your hard work! :)
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[User Picture]From: becky_h
2007-07-31 07:52 pm (UTC)
Thank you - it really was beyond your control, and offering to do this is well beyond the call of duty.
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[User Picture]From: its_paul
2007-08-05 02:32 am (UTC)
Big HUGE icon love.
May I steal an icon, a banner, and a FO picture?
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