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Extension for Power Outage [Jul. 31st, 2007|11:39 am]
Paid Members


LiveJournal was unavailable between approximately 2pm and 9pm PDT on Tuesday, July 24, 2007. We want to apologize for any inconvenience or frustration this caused. Please visit the news post for full details.

The outage was beyond our control. However, we value the support of our Paid members and want to compensate you for the window of time where the site was not accessible. Anyone who was an active Paid member as of any time Tuesday, July 24, 2007 is eligible for a 3 day extension of Paid time. You can claim this extension anytime from now until 12:01 GMT on August 6th.

The extension isn't automatic so that people who weren't affected can have the option to choose whether or not they want an extension. You can choose to claim your extension by going to this page: http://www.livejournal.com/pay/claim.bml

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[User Picture]From: uncle_zeo
2007-07-31 10:32 pm (UTC)
I'd just like to add my thanks as well. You guys are great.
(Reply) (Thread)
[User Picture]From: masteroftrouble
2007-07-31 10:32 pm (UTC)
Not sure if this will be answered or something will be done about this, but I've been sitting on it since the last semi-blackout LJ gave compensation for.

As a Permanent Account holder, I get a lot of benefits (some I use and some I don't use). It also makes me very happy that I don't have to pay again since I've already sent in my $150 due. I appreciate that it was offered and I do appreciate that it was at a reasonable price.

What I don't understand, though, is why you support you Paid members and not your Permanent members. Yes, they pay every few months or so and their times does run out while my doesn't. I understand that it would be easier to just extend their time (while you can't extend the Perm accounts any further than they are), but does it mean that myself and other Perm Accounts need to be just tossed aside after we've paid our dues?

I don't mean this to be rude or in any way some kind of hate message, but I just want to know: is there nothing for us? Frankly, I'd be happy to click that claim button and pass those three days to a user that would want them. Even though it's three days, it can be a nice gift either way.

This isn't a plea for icon space or more storage in the scrapbook or anything like that. It's just to see if we could at least get something when your paid users do. Even if that something goes to someone else (it would at least go to someone of our choosing).

(Reply) (Thread)
From: kageotogi
2007-07-31 10:43 pm (UTC)
I think that's a great idea, actually. Or maybe instead of buying three days of paid account-ness for someone (which is really just a bit silly, maybe? I don't know how it would all work in the grand scheme of things), perhaps doing something with icon space. I don't think we exactly require compensation, but would certainly be nice if, say, the Permanent Account users were also acknowledges when blackouts and other such inconveniences did occur.
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[User Picture]From: ignored_tears
2007-07-31 10:41 pm (UTC)
Thank you for the free time. :)
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[User Picture]From: the_magdalin
2007-07-31 10:42 pm (UTC)
thanks krissy.
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[User Picture]From: rockgoddes
2007-07-31 11:16 pm (UTC)
I too am grateful for the extra days, but I was wondering why my paid community does not qualify for the extended time.
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[User Picture]From: jade_
2007-07-31 11:19 pm (UTC)
Thank you
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[User Picture]From: blurredfate
2007-07-31 11:31 pm (UTC)
Three extra days? Very nice. *grins*
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[User Picture]From: said_by_me
2007-07-31 11:42 pm (UTC)
Wow... 3 days for 7 hours. You guys are awesome.
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[User Picture]From: fishsanwitt
2007-08-01 12:14 am (UTC)
Thank you for the extra three days!
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From: mys_ebrel
2007-08-01 12:35 am (UTC)
you guys rock. thanks for the extra 3 days!
(Reply) (Thread)
[User Picture]From: amy13
2007-08-01 12:36 am (UTC)
Thank you!
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[User Picture]From: flowerings
2007-08-01 12:49 am (UTC)
thanks but no thanks. :D
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(Deleted comment)
[User Picture]From: serenawild
2007-08-01 12:56 am (UTC)
Thank you :)
(Reply) (Thread)
[User Picture]From: amakarie
2007-08-01 12:59 am (UTC)
Thanks, I appreciate the compensation. ♥
(Reply) (Thread)
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