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beta testing: toll-free voice posting [Jan. 26th, 2007|05:34 pm]
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Earlier today we'd found that our voice post phone numbers weren't accepting calls. We're working with our provider to get the problem fixed as soon as we can. In the meantime, hachi rushed to finish setting up a different method of voice posting. We've managed to get a toll-free number for voice posts!

We've been working on this for a while, so while we weren't expecting to have this ready for today, we figured that we might as well try. In particular, it hasn't been stressed under load -- there may be some bumps along the way. So with that in mind, please feel free to set up voice posting if you haven't done so already, and then call 1-888-840-6189 to make a voice post from anywhere in the continental United States. :)

(Unfortunately, if you aren't in the US, you won't be able to use this number. We're still looking for a good international provider -- if you have one you'd like to suggest, please let us know!)

EDIT: This is now our primary voiceposting number -- the existing numbers have proven to be incredibly unreliable, so we're migrating to just this number. Update your contacts lists!

EDIT EDIT: We'll be working on getting alternate numbers, for all of you who've commented saying that this one doesn't work for you (for whatever reason). Keep an eye on news :)

[User Picture]From: your_downfall
2007-03-18 09:47 am (UTC)
Sorry, meant to say...

pay the same price for my paid account each month as USA users

And also, meant to add...

I agree with the comment above. I think we're entitled to some money back, here.
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[User Picture]From: your_downfall
2007-03-18 10:10 am (UTC)
Sorry to keep commenting, but...

Actually, I'm not sorry. I went through and read every single comment in this post, which is more than you seem to have done. This post is dated January 26. It is now March 18. I find it really hard to believe that you were just too busy (or something) to read what your PAYING users have to say and have the decency to even make a one-sentence response back.

You seem to have made absolutely NO effort to fix this, or compensate the users you are ripping off.

As with most of the users who have responded to this-- I'm disgusted.

I'm so glad my money is being put to good use! :)
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[User Picture]From: _zeus
2007-03-18 04:24 pm (UTC)
Read the news section once an awhile and you will notice they are on the way to fixing it...

knowledge is power...read once in awhile.
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[User Picture]From: your_downfall
2007-03-19 03:32 am (UTC)
I check the LJ news community every couple of days, and read thoroughly each news post. If you could possibly direct me to the posts I seem to be missing, that would be appreciated. I must have missed it.

The condescending tone really isn't necessary, but I'm sure it makes you feel better! (Oh, there I go, using it too. I'm just as bad)
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[User Picture]From: molasses
2007-03-21 06:44 pm (UTC)
this is on the LJ homepage, from March 15

* And for our non-US friends: we've been trying our best to get you some love. We're very close to closing a deal that will give us voice post numbers in a few other countries. We'll let you know as soon as we get them up and running!

which is no compensation, of course, but is something.
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[User Picture]From: your_downfall
2007-03-21 09:01 pm (UTC)
Somehow I managed to miss that. Thank you for posting.

It's good to know that they are working on it.
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[User Picture]From: dragonankh
2007-04-03 07:13 pm (UTC)
ten bucks says they fix it and give compensation when i decide NOT to renew my paid account in may.
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[User Picture]From: molasses
2007-04-03 07:14 pm (UTC)
at this point their silence just pisses me off.
I get so pissed when I think of it that I try not to think of it.
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[User Picture]From: dragonankh
2007-04-03 07:16 pm (UTC)
that's exactly it - the silence about it.

i got all worked up about it several weeks ago. then i decided to let my dollars do the talking and i started by not renewing my extra userpics and when my account comes up for renewal, i'm not renewing it. at least if they don't have any of my money, i'll feel less likely to complain :)
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[User Picture]From: molasses
2007-04-03 07:19 pm (UTC)
it's all we've got.
since they're not listening, it's all we've got.
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[User Picture]From: dragonankh
2007-04-03 07:21 pm (UTC)
yup. very very true.
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