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beta testing: toll-free voice posting [Jan. 26th, 2007|05:34 pm]
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Earlier today we'd found that our voice post phone numbers weren't accepting calls. We're working with our provider to get the problem fixed as soon as we can. In the meantime, hachi rushed to finish setting up a different method of voice posting. We've managed to get a toll-free number for voice posts!

We've been working on this for a while, so while we weren't expecting to have this ready for today, we figured that we might as well try. In particular, it hasn't been stressed under load -- there may be some bumps along the way. So with that in mind, please feel free to set up voice posting if you haven't done so already, and then call 1-888-840-6189 to make a voice post from anywhere in the continental United States. :)

(Unfortunately, if you aren't in the US, you won't be able to use this number. We're still looking for a good international provider -- if you have one you'd like to suggest, please let us know!)

EDIT: This is now our primary voiceposting number -- the existing numbers have proven to be incredibly unreliable, so we're migrating to just this number. Update your contacts lists!

EDIT EDIT: We'll be working on getting alternate numbers, for all of you who've commented saying that this one doesn't work for you (for whatever reason). Keep an eye on news :)

[User Picture]From: tytal
2007-03-18 06:52 am (UTC)

In case anyone is monitoring the replies:

In the UK, 0800 numbers (along with 0800 and 0808) are toll-free and can usually be obtained via British Telecom. That said, most mobile carriers still charge a toll to call them, but not for land lines to call. In Ireland it's 1800 prefixes and those are usually obtained via Eircom and BT Ireland.

As to Mexico, the dialing code is 01-800, but I'll be buggered if I can remember who has reliable service there after everything went private. I usually bite the bullet and roam on my mobile service from the states.

The US-based number worked just fine for me. Thankfully I checked the News line after three failed attempts. Thanks for fixing this for at least your US-based customers for now. I'm sure you'll have it back and running for others soon enough. *May want to allow them some kind of interruption of service credit if they're a frequent voice poster just to appease them. Or not, your choice.*
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[User Picture]From: tytal
2007-03-18 06:53 am (UTC)

Re: In case anyone is monitoring the replies:

(along with 0800 and 0808) Should have read (along with 0500 and 0808). Sorry about that.
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