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beta testing: toll-free voice posting [Jan. 26th, 2007|05:34 pm]
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Earlier today we'd found that our voice post phone numbers weren't accepting calls. We're working with our provider to get the problem fixed as soon as we can. In the meantime, hachi rushed to finish setting up a different method of voice posting. We've managed to get a toll-free number for voice posts!

We've been working on this for a while, so while we weren't expecting to have this ready for today, we figured that we might as well try. In particular, it hasn't been stressed under load -- there may be some bumps along the way. So with that in mind, please feel free to set up voice posting if you haven't done so already, and then call 1-888-840-6189 to make a voice post from anywhere in the continental United States. :)

(Unfortunately, if you aren't in the US, you won't be able to use this number. We're still looking for a good international provider -- if you have one you'd like to suggest, please let us know!)

EDIT: This is now our primary voiceposting number -- the existing numbers have proven to be incredibly unreliable, so we're migrating to just this number. Update your contacts lists!

EDIT EDIT: We'll be working on getting alternate numbers, for all of you who've commented saying that this one doesn't work for you (for whatever reason). Keep an eye on news :)

[User Picture]From: highwaycruiser
2007-02-15 12:53 am (UTC)
I think those of us who don't reside in the US but are paid users should receive financial compensation. This is one of the benefits that we paid for, and for which representation was made when fees were paid.

Taking this service away constitutes misrepresentation and breach of contract. Free users don't really have a leg to stand on legally, but those of us who paid sure do.

Hmmm. Do I smell a class action lawsuit?

(LiveJournal: are you listening?)
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[User Picture]From: tasyfa
2007-02-15 03:09 am (UTC)
I agree; there should be some kind of compensation for paid users who are not in the USA. I understand that LJ had the original voice post numbers pulled out from under them, but that doesn't excuse the fact that we are paying for a service we are not getting.

As for Canada specifically, a number of people have already mentioned Bell Canada, who do in fact service most of the country, and I know they have an existing partnership with Aliant, who service the Maritime provinces. I suspect they also have partnerships with other phone service providers like SaskTel et al. We don't call 'em Ma Bell for nothing. ;-)
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[User Picture]From: rintheamazing
2007-02-16 05:33 am (UTC)
Agreed. We paid for a service we're not receiving.
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