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beta testing: toll-free voice posting [Jan. 26th, 2007|05:34 pm]
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Earlier today we'd found that our voice post phone numbers weren't accepting calls. We're working with our provider to get the problem fixed as soon as we can. In the meantime, hachi rushed to finish setting up a different method of voice posting. We've managed to get a toll-free number for voice posts!

We've been working on this for a while, so while we weren't expecting to have this ready for today, we figured that we might as well try. In particular, it hasn't been stressed under load -- there may be some bumps along the way. So with that in mind, please feel free to set up voice posting if you haven't done so already, and then call 1-888-840-6189 to make a voice post from anywhere in the continental United States. :)

(Unfortunately, if you aren't in the US, you won't be able to use this number. We're still looking for a good international provider -- if you have one you'd like to suggest, please let us know!)

EDIT: This is now our primary voiceposting number -- the existing numbers have proven to be incredibly unreliable, so we're migrating to just this number. Update your contacts lists!

EDIT EDIT: We'll be working on getting alternate numbers, for all of you who've commented saying that this one doesn't work for you (for whatever reason). Keep an eye on news :)

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From: x_sovietkitsch
2007-03-05 05:13 pm (UTC)
this is the reason i've bought a paid account. - i have a couple paid accounts actually, different usernames. this is such a joke and you guys are taking so long to get this matter cleared up. i hope you offer time credits for accounts that are paid outside of the US.
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[User Picture]From: kurosaki_koi
2007-03-05 11:32 pm (UTC)
Yay! Back to voice posting like no ones business ^^
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[User Picture]From: tvashtri
2007-03-10 12:48 am (UTC)
Apparently not. I guess us non-US customers aren't that important...

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[User Picture]From: xinda
2007-03-07 11:03 pm (UTC)
I agree with the suggestion: i hope you offer time credits for accounts that are paid outside of the US.

I live in the US and haven't used this yet, since the number's changed, but I know a LOT of people are outside of the US that would like to make voice posts - that they're paying for with their paid account - while they are unable to get to their computer - or just to do it.

I hope you guys get something figured out soon and give some sort of credit for all users who should be able to use this feature, but cannot due to where they live - since they were once able to.
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[User Picture]From: keakealani
2007-03-08 12:03 am (UTC)
Only the continental US? I'm in Hawaii, and was wondering if that means I can't use it...then again, I'm in like the only area (or one of few) where calling in your area code can count as long distance, if it's a different island, so I assume it would count as long distance to call to the mainland. oh well.
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[User Picture]From: tatteredraven
2007-03-08 08:38 am (UTC)
Why the hell is everyone all "Thank you LJ!"? Thank you for what, pretty much ripping them off?

"Pay 4 voice posts...oh noes, it broke but thx 4 teh monies lolz!!!11"

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[User Picture]From: kyubiteaser
2007-03-08 09:07 am (UTC)
curious here... I was hoping to use this service on my upcoming trip to Hawaii since internet access will be touchy... but you say the # is for continental US...

does this mean I can't use it in Hawaii?

or are we just not sure yet?
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From: queen_nothin
2007-03-08 12:35 pm (UTC)
KPN might world for the dutch international number?
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[User Picture]From: bexatious
2007-03-08 05:13 pm (UTC)
Seriously, you have to fix this ASAP. Like a lot of other people with paid accounts who do not live in the US, I am being screwed around. We expect to be compensated for the inability to use a feature we have paid for.
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[User Picture]From: katsuko
2007-03-08 06:42 pm (UTC)
If the VP feature isn't going to work for all paid users, then it should be removed from the Paid Account Features notice as not all paid users are in the continental US. It isn't fair to tout a service that only works for some users as a feature for all users of that service. Seriously. Pardon my French, but you're seriously fucking over a lot of users.
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[User Picture]From: tvashtri
2007-03-10 12:44 am (UTC)
I've skimmed through these posts and it looks like you guys are totally avoiding everyone's questions. I've been with LJ for years now and really love my account. I didn't specifically put money on my account for voice posts, but am seriously annoyed by the fact that you don't seem to care about your non US customers. Guess what!? A whole bunch of us LJ users don't live there!!! Here are a few figures:

Australia (114915)
Canada (281853)
Finland (33364)
Israel (17362)
Netherlands (23213)
New Zealand (Aotearoa) (16652)
Russian Federation (445528)
United Kingdom (242513)

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[User Picture]From: elindros8897
2007-03-10 08:14 pm (UTC)
Can you please just give me one US number that I can call that's not 1-800 from the old list? I don't mind paying the charges, but I still want to be able to make phone posts! After all, it was one of ther reasons I got a paid account back in the day!
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[User Picture]From: bambiblue
2007-03-11 01:45 am (UTC)
Okay, now you're working my bits, LJ.

We pay for all these little add ons. The journal's free. Show me what I'm paying for, okay? Seriously.

Stop avoiding all of our questions. It's been well over a month now -- what's the word?

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[User Picture]From: daydrummer
2007-03-11 06:20 am (UTC)
Heck, I can't even get the number to work tonight...It starts the process, does the beep, then acts like I've already recorded the message and goes into the "To play back you message," schpeal.

Kinda annoying LJ, kinda annoying...
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[User Picture]From: mylo_xyloto
2007-03-11 04:12 pm (UTC)
Yeah, that's what I'm getting. I'm gutted because I wanted to post from a football match this evening and now I won't be able to. This sucks.
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From: rowdyamerican
2007-03-11 11:30 am (UTC)

Voice Posting From Other Countries

I live in Canada, and really miss voice posting.

That is the main reason I had a paid account. I guess I could use Gizmo to voice post, but I like to have the option of being away from the computer when posting.

I hope you can find a way to get other access numbers again. Since I can call anywhere in Canada or the United States for free, I don't even care if the number is toll-free or not.
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