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beta testing: toll-free voice posting [Jan. 26th, 2007|05:34 pm]
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Earlier today we'd found that our voice post phone numbers weren't accepting calls. We're working with our provider to get the problem fixed as soon as we can. In the meantime, hachi rushed to finish setting up a different method of voice posting. We've managed to get a toll-free number for voice posts!

We've been working on this for a while, so while we weren't expecting to have this ready for today, we figured that we might as well try. In particular, it hasn't been stressed under load -- there may be some bumps along the way. So with that in mind, please feel free to set up voice posting if you haven't done so already, and then call 1-888-840-6189 to make a voice post from anywhere in the continental United States. :)

(Unfortunately, if you aren't in the US, you won't be able to use this number. We're still looking for a good international provider -- if you have one you'd like to suggest, please let us know!)

EDIT: This is now our primary voiceposting number -- the existing numbers have proven to be incredibly unreliable, so we're migrating to just this number. Update your contacts lists!

EDIT EDIT: We'll be working on getting alternate numbers, for all of you who've commented saying that this one doesn't work for you (for whatever reason). Keep an eye on news :)

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[User Picture]From: beau99
2007-02-10 05:03 am (UTC)

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[User Picture]From: molasses
2007-02-10 04:58 pm (UTC)

feeling it

what about the hapless canadians?
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[User Picture]From: molasses
2007-02-10 05:00 pm (UTC)

Re: feeling it

no! better yet, fixit!
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[User Picture]From: myglitter_jump
2007-02-11 01:07 pm (UTC)
i'm so confused i've registered my mobile number.........but i cannot make a call because i live in england??

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[User Picture]From: sloot
2007-02-11 03:38 pm (UTC)
can you please setup one non-toll-free number so people outside the US can use it?
(I have free calling to the US as many people do, but because your toll free number doesn't accept canadian calls, I can't use it)
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[User Picture]From: quasiadastra
2007-02-12 03:10 am (UTC)
I'm from Canada, and I'm pretty sure Bell has service in most of the country.

Before the switch, I was willing to pay the long-distance charges to the United States to make my voice posts. Hell, I was willing to pay the charges to the US when I was in the UK! So if us non-US people are willing to pay money on top of our paid accounts to make voice-posts, why did you take the option away?! Seems like a pretty stupid business tactic to me.
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[User Picture]From: burr86
2007-02-12 07:28 am (UTC)
Not quite a choice, heh -- our original phone provider flaked out. We're seeing what we can do to set up alternatives.
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[User Picture]From: lin4gondor
2007-02-12 09:43 pm (UTC)
I've never made a voice post before, because I live in an area that didn't have a local access number. I didn't mind not having access to that feature as a paid account person, because I figure I'm getting my money's worth with the other goodies -- but I must admit, I am very pleased about the toll-free number! First voice post, here I come!
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[User Picture]From: mmilk
2007-02-12 10:12 pm (UTC)
Have there been any updates on getting a Canadian number set up?
I literally bought a paid account today for the main reason of making voice posts, and silly me, didn't check to make sure that they were still possible from Canada. waahh.
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[User Picture]From: theldara
2007-02-13 12:06 pm (UTC)
Do you have any updates on this issue? I have several friends who have now decided not to renew accounts over this voice post issue. I finally got the 888 number to work, but my international friends are completely SOL it appears.
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[User Picture]From: naeelah
2007-02-13 02:52 pm (UTC)
Cool, this is great! I was fairly irritated that numbers still didn't exist for half of the states (including mine), but this solves everything! Now I can make voice posts.
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From: tantric_lover
2007-02-13 03:04 pm (UTC)

Another Canadian

Well both me and my wife are considering not paying for our accounts any more. This is outrageous. For a site that likes to profess to serve the public and all of a sudden the free voice post is taken from us...you know there are other countries in the world other than the US.

I am sick and tired of paid account holders getting the bum deal. Is LJ turnnig into Microsoft in wanting us to tell them how to run the show? It is not our job to tell them the numbers for international calling. A little research from the LJ guys would have come up with several solutions. I mean some users have probably just googled to find providers. No, instead they are probably working on sappy things like putting roses on peoples User Info for a dolalr liek they did last year.

Come on LJ, remember that without the paid members you would cease to exist.
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[User Picture]From: your_downfall
2007-03-18 10:02 am (UTC)

Re: Another Canadian

I completely agree with you.

I love how burr86 has made comments back to other users, but as soon as someone makes a reasonable argument for being reimbursed or genuine frustration, those comments get mysteriously overlooked.

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[User Picture]From: lyss_monaghan
2007-02-13 04:49 pm (UTC)
ugh, why is it ALWAYS only the States?! There are a lot of customers in Canada! Like me'self!

Don't get me wrong, that's pretty damn cool, and it's the time of the day to complain for me, but grrr.
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[User Picture]From: cheperaha
2007-02-13 04:50 pm (UTC)
Thank u!
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[User Picture]From: babymomma77
2007-02-13 05:42 pm (UTC)
is the number always busy??
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[User Picture]From: muggle28
2007-02-14 02:09 am (UTC)
It's not working correctly. It isn't the Livejournal recording for voice posts. It's...something else. For me, anyway.
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[User Picture]From: burr86
2007-02-14 02:10 am (UTC)
Uh oh -- what are you getting? And are you sure you're dialing the number correctly?
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[User Picture]From: muggle28
2007-02-14 02:16 am (UTC)
Oh, never mind! I saved it on my phone, but I must have typed it in wrong. I'm so so sorry.
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[User Picture]From: burr86
2007-02-14 02:17 am (UTC)
No problem! Glad to hear it's working for you. :)
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