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beta testing: toll-free voice posting [Jan. 26th, 2007|05:34 pm]
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Earlier today we'd found that our voice post phone numbers weren't accepting calls. We're working with our provider to get the problem fixed as soon as we can. In the meantime, hachi rushed to finish setting up a different method of voice posting. We've managed to get a toll-free number for voice posts!

We've been working on this for a while, so while we weren't expecting to have this ready for today, we figured that we might as well try. In particular, it hasn't been stressed under load -- there may be some bumps along the way. So with that in mind, please feel free to set up voice posting if you haven't done so already, and then call 1-888-840-6189 to make a voice post from anywhere in the continental United States. :)

(Unfortunately, if you aren't in the US, you won't be able to use this number. We're still looking for a good international provider -- if you have one you'd like to suggest, please let us know!)

EDIT: This is now our primary voiceposting number -- the existing numbers have proven to be incredibly unreliable, so we're migrating to just this number. Update your contacts lists!

EDIT EDIT: We'll be working on getting alternate numbers, for all of you who've commented saying that this one doesn't work for you (for whatever reason). Keep an eye on news :)

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[User Picture]From: maxi47
2007-01-28 07:13 am (UTC)

Australian Telcos

Here's three contacts to get you started. I'm sure your technical people can get in contact with their technical people and work out if something can happen.

Telstra is the largest carrier in Australia.


Optus is the second largest


and a bonus carrier

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[User Picture]From: sionainn
2007-01-28 11:48 am (UTC)
I don't know if anyone has complained yet (so I'll step up...) but last I checked, Alaska was still a part of the United States.

I really really really really really REALLY hate toll-free numbers that do not work in Alaska!

I'm just sayin... it's stupid and I hate it.
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[User Picture]From: lelu_mayene
2007-01-30 05:55 am (UTC)
thank you!!! thank you !!! thank you!!! that's exactly what I was gonna say!!!! Alaska ISSSSSS a part of the United States!!!! But no workage here!! hey!!!!!!!!!!!!!!!

hook us up!!!!

were cold..have nothing else to do....

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[User Picture]From: kyouka
2007-01-28 05:59 pm (UTC)
A Canadian # would make having a paid account actually worth while, so please find us one (we are so close by after all). Why not try Shaw?
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[User Picture]From: cerulean
2007-01-28 06:20 pm (UTC)
Woo. 'Cuz I was definitely disappointed when I tried to drunk dial the internet.
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From: alicemarkovski
2007-01-29 10:30 pm (UTC)
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[User Picture]From: lyria_theringer
2007-01-30 01:46 am (UTC)

me too

I was just looking at mobile posting options yesterday and was momentarily excited by phone posts. Not a great option for Canadians.
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From: keek_six
2007-01-30 04:03 pm (UTC)
im an hour north of the border in canada. thats sad, get a canadian #
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[User Picture]From: tvashtri
2007-03-10 12:32 am (UTC)
I'm 15 minutes away (Niagara). I feel your annoyance...
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[User Picture]From: burr86
2007-01-31 11:43 pm (UTC)
It's working for me -- can you double-check the number you're calling?
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From: casket4mytears
2007-01-31 09:49 pm (UTC)
Okay five days later now... when the hell are the old numbers going back up? Any of them? Could we have an update here?

Further, I want an extension of paid time for this, since I primarily have a paid account to phone post and now cannot do so (Canadian). I used to call the Buffalo number (and I didn't mind the long distance really, so I'll take the old set up over this freaking toll-free only good in the US number ANY DAY). I have a project I am working on that I was counting on phone posts for, and now it will be delayed due to a nearly week-long outage.
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[User Picture]From: mesangecoeur
2007-02-01 01:31 am (UTC)
LOL, I like that I attempted to post a comment bitching about the fact that LJ likes to keep adding new things without fixing the problems it already has, and I got that "missing parameters" or whatever the hell it is error instead.

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[User Picture]From: burr86
2007-02-01 01:34 am (UTC)
Except you'd be replying to a post where we said that we identified broken voice posting numbers and we came up with a resolution to the problem, thus rendering your point moot. ;)
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[User Picture]From: cattyhunts
2007-02-03 04:29 am (UTC)
I don't give a damn about phone posting BUT more characters in lj names would be awesome.
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[User Picture]From: magickcat
2007-02-04 01:20 am (UTC)
This has been going on for months. Are we getting reimbursed for these months that we've missed?
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[User Picture]From: deb4uchery
2007-02-22 12:34 pm (UTC)
I have to agree, especially seeing as it was only ever offered for Americans. Sure, you can dial the numbers from another country but it costs an awful lot of money. I love voice posts but hate the fact i'm paying for something I can very rarely use..and now can't at all.

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From: yenesi
2007-02-04 09:27 pm (UTC)
Has there been a time limit placed on voice posts? I've noticed recently that all my posts cut off at 5:08, so have several others on my f-list. Is there a cap in place, or is there something wrong that we need to adjust?
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[User Picture]From: bobquasit
2007-02-04 11:32 pm (UTC)


And here I'd been thinking the problem was my cell phone network; it would probably have been a good idea to email paid users about this.

I just tried to dial in, and for my cell phone, got the message that the number was outside of my calling area - although my calling area is the entire United States. So I tried the landline, and got a fast busy signal.

This is pretty aggravating.
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[User Picture]From: bobquasit
2007-02-04 11:36 pm (UTC)

Re: Grrr...

Chalk me up as another paid member who thinks that we should be reimbursed for this - voice posts are the single biggest reason I have to be a paid member. The 888 number doesn't work - or not for me, anyway - and I don't have any other way to make voice posts.

How much longer is this going to continue? I've already missed posting a number of things that I would have really liked to have recorded, and I'm getting pretty pissed off.
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[User Picture]From: tifffanyy
2007-02-09 10:03 pm (UTC)
this is my favorite feature
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