As many of you know, we suffered an outage last week. We lost a second power circuit after the planned outage of another. Though our systems are redundant, losing such a large number at once was more than what the systems could handle. There were also a number of fallout issues discovered after the outage that attributed to some parts of the site being slow and/or unusable.
In light of this, we wanted to compensate our Paid users for the downtime. This offer applies only to active paid accounts during the outage window from Friday (11.03.06 at 12:01am GMT) through Monday (11.06.06 ending 11:59pm GMT).
Follow the link below to receive 7 days of additional paid time:
This extension claim expires in a week on Monday, 11.20.06 (at 11:59pm GMT). If you have problems, or if you think you should be eligible but aren't, open an account request with Support. Permanent accounts, your permanent account has been extended to infinity + 1 week. ;)
We apologize for the inconvenience, and thank you for your patience this past week.