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3 bonus months [Aug. 15th, 2005|02:12 pm]
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[ryanfitz]
To coincide with the launch of automatic payments announced in the latest news post, we are providing an exclusive offer for existing paid account holders (as of 8/14/05). Get three months of bonus paid time when you switch your account to automatic payments and select the 12-month billing cycle. This offer ends October 15, 2005. Read the fine print.

By the way, our auto-magical new system will take into account your remaining paid time and prorate your charges, so if you have six months of remaining paid time and you sign up for automatic payments on a 12-month billing cycle, then you’ll have a total of 15 months of paid time and only be charged $9.98 (half of $19.95).
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Comments:
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[User Picture]From: rez_lo
2005-08-15 09:59 pm (UTC)
I entered my credit card information and got an error message saying my security number didn't match the rest of my information. I tripled checked it and even called my credit card company; they said everything's correct as far as they can see. I clicked "Finish" three times, got the same error message all three times.

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[User Picture]From: kevink
2005-08-16 01:29 am (UTC)
Bleh. Sorry about that. Could you try tomorrow and if it's still a problem submit an issue to the Support form http://www.livejournal.com/support/submit.bml ("Account Payments" as the Problem Area) so we can debug with you?
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[User Picture]From: fall_fromheaven
2005-08-15 10:02 pm (UTC)
Okay, I think I understand, but I do have a question.

Alright, I bought my paid account on my dad's credit card. I didn't have my debit card at this point, nor had I signed up for PayPal, so I gave my dad the cash and he used his card. Now, when I renew it in February, I wanna use my own PayPal account instead of my dad's card. So if I do this automatic thing and don't put in the same details as what's on my current account, will that make the system spaz out?
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From: thirdshade
2005-08-15 11:29 pm (UTC)
"At this time, you cannot set up automatic payments with PayPal, personal check, money order or cash."

From this FAQ.
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[User Picture]From: sanguine_void
2005-08-15 10:05 pm (UTC)
You say that we will be prorated for our remaining time, but what if I just re-upped my membership? Will I only be charged for the days since I paid?
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[User Picture]From: kimothy
2005-08-15 10:23 pm (UTC)
Yes. And, you get three months free. :)
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From: bad_freddy
2005-08-15 10:06 pm (UTC)
the world is a great big onion
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[User Picture]From: helygen
2005-08-15 10:16 pm (UTC)
I'm a bit confused about the "100 user pics" thing - do we get those as a bonus if we sign up for the 12 month automatic payment? Cos people all over LJ are celebrating the extra User Pics as if they're a free gift, but all I can see is an option to buy space for 100 at $10 a year.
Can someone please clarify?
Thanks
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[User Picture]From: ryanfitz
2005-08-15 10:25 pm (UTC)
Free - 3
Early adopters - 6
Paid - 15
Paid w/ extra userpic option - 100
Permanent - 100
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[User Picture]From: xsarahx
2005-08-15 10:47 pm (UTC)
What does this mean....

Authorization capture error: The security information from your card does not match the information you entered.

The code on the back of my card was entered correctly. I have recently changed my address, could that be it? If so, does that mean I can't do this until I've changed my address with my bank?
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[User Picture]From: kimothy
2005-08-15 10:55 pm (UTC)
You need to enter whatever address the bank has on file for your card.
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[User Picture]From: nj_confidential
2005-08-15 10:47 pm (UTC)
Like others, I tried to set up that automatic payment and I got this:

Unable to generate MU request and it just stops there.

Now I have seven one dollar charges on my credit card that I would like to make go away. Help?
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[User Picture]From: whitaker
2005-08-16 12:54 am (UTC)
This error was a result of a bug in our credit card processor's system. We've since made a workaround and are monitoring the problem.
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[User Picture]From: helygen
2005-08-15 10:49 pm (UTC)
Sorry if someone has already covered this, but ....

I signed up for the 12-month billing cycle, and the screen said I'll be charged $18.11 because I have another month to run on my existing paid account. On the final screen, however, it said I'll be charged $19.95.
Which one should I believe?
Thanks
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[User Picture]From: kevink
2005-08-16 01:37 am (UTC)
You were only charged the $18.11.
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[User Picture]From: ladykarrah
2005-08-15 10:49 pm (UTC)
ooohhhhh yay!
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[User Picture]From: psychme
2005-08-15 10:53 pm (UTC)
The credit card I use is expiring on February 2006, at which time I will get a new one. Is it possible for me to still sign up for automatic payments, and then somehow edit in the new number when the current one expires? Thanks!
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[User Picture]From: ryanfitz
2005-08-15 10:58 pm (UTC)
Yes. You can change the card or card information at anytime.
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From: metaraymek
2005-08-15 10:55 pm (UTC)
This rules! My mom was wondering if there was an automatic payment option, so this will work out just nicely.

And THANK YOU for the 100 icons!!!
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[User Picture]From: truejabber
2005-08-15 10:58 pm (UTC)
That would be great...if the auto-magical system would process my payment.
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[User Picture]From: ryanfitz
2005-08-15 11:00 pm (UTC)
Email a description of your error to accounts@livejournal.com. My apologies for the kinks.
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[User Picture]From: dakotamidnight
2005-08-15 10:59 pm (UTC)
I keep getting the "Unable to create MU reuqest"error as well...unknow if it has multiple billed but I hope not.

Any idea why this is happening?
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[User Picture]From: ryanfitz
2005-08-15 11:01 pm (UTC)
A few users have reported this. Hang tight while we investigate and get it fixed up. Thanks.
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[User Picture]From: glowing_dragon
2005-08-15 11:17 pm (UTC)
Very interesting.
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