|Chef Subcluster 8 Paid Time Reimbursement
||[Jul. 10th, 2004|04:29 pm]
If you haven't been following lj_maintenance (recent maintenance announcements), we're offering another reimbursement for users who have been affected by the most recent Chef cluster moves:|
...we'd like to apologize to users on Chef subcluster 8. For those users on this cluster with paid accounts, we would also like to offer you a one month extension of paid account time. If you have been affected by these problems, you can claim a free month of paid time here:
The claim tool will work for the next week [Correction: 2004-07-10 - 2004-07-17]. If you have friends who were affected and don't read this journal, let them know. If your account has expired in the last 2 days, you can buy a new one, then claim your extension when your paid account is active.
For this to apply you must:
- Be a paid user when you use the reimbursement page
- Be on Chef subcluster 8
- Not be suspended, deleted, etc
It isn't unethical, because they don't have to reimburse you at all. It's written all over the TOS that they do not reimburse for problems or downtime, and that service isn't gaurenteed.
So they're being generous with this reimbursement, because they feel super bad about the data loss, and frustrations caused over the past several days.
Additionally, this has been posted to at least two communities (lj_maintenance and paidmembers), and it says in the posts to tell your friends if they were affected. It isn't like they made the reimubursement page, then didn't tell anyone about it, just so that they could later say that they offered reimubursement. They genuinely want people to feel compensated, because they care about their users.
Furthermore... not eveybody uses LJ every day, or even every week. There are probably many users on Chef 8 that weren't affected at all by the messed up styles, because they might not have even looked at their journals/friends pages, and didn't experience any lost entries, because they hadn't updated. Why compensate people that weren't affected? That would be like saying that every paid member on the site gets free time, because one cluster was messed up.
LiveJournal is a business... a for profit business. But I'm absolutely positive that Brad isn't living in a mansion off of the profits made from the site. The money you pay is primarily going to fund the website (it isn't cheap to run a 3.75 million user website) and to pay the staff... the profits aren't so high.
its not that they need to, or have to give it out to everyone or anything, its just that i dont see why they should only give the help out to people willing to read through thier boring news updates.
and i perfectally understand how Livejournal is for profit, and cares more about the bottom line than anything eles.
its just i wish they werent
Whatever... some people wouldn't be happy if Brad personally delivered a month of free time to their doorstep.
The point is entirely that they're doing more than they have to. 99% of people affected by affected by this error will either have been understanding of the issue, or will have forgotten about it by the time they renew their paid accounts, and would have continued paying anyway. Some people were so impressed by the communication in these "boring" news updates, that they vouched to get paid accounts themselves.
So if anything, giving away free account time isn't a damage control effort to salvage their bottom line. They might have done better to just leave well enough alone. If you want to chalk it up to them only caring about their bottom line, so be it. But that isn't what their actions are saying.
Personally, I think that them giving out free paid account time is stupid- it's setting a precedent, where every time there is a fuckup, people are going to expect paid time extensions. I'm sure the LJ staff are enough business oriented to realize that risk, and it's a risk they decided to take.