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Chef Subcluster 8 Paid Time Reimbursement [Jul. 10th, 2004|04:29 pm]
Paid Members


If you haven't been following lj_maintenance (recent maintenance announcements), we're offering another reimbursement for users who have been affected by the most recent Chef cluster moves:

...we'd like to apologize to users on Chef subcluster 8. For those users on this cluster with paid accounts, we would also like to offer you a one month extension of paid account time. If you have been affected by these problems, you can claim a free month of paid time here:


The claim tool will work for the next week [Correction: 2004-07-10 - 2004-07-17]. If you have friends who were affected and don't read this journal, let them know. If your account has expired in the last 2 days, you can buy a new one, then claim your extension when your paid account is active.

For this to apply you must:
  • Be a paid user when you use the reimbursement page
  • Be on Chef subcluster 8
  • Not be suspended, deleted, etc

From: elanna9
2004-07-10 10:53 pm (UTC)
Um, no. It is not nice. It's been extremely annoying. I do appreciate the free month, though I would prefer to have had my style stable, and all of the posts I had made still visible.

Still, at least the Live Journal folks are owning up to the issues and offering some recompense. A far cry from the usual customer service experience.
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From: theseloadedlips
2004-07-10 11:42 pm (UTC)
honestly, i've never seen livejournal have a widespread customer problem that they didn't offer reparation for.
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