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Paid Time Reimbursement [Jun. 30th, 2004|05:58 pm]
Paid Members


In light of the rough periods we've experienced during the past couple of weeks, outgrowing our network topology & being attacked in a Distributed Denial of Service, we thought it only fair to give back some of your paid time.

Those of you who had a paid account during the month of June are eligible for an instant 2 weeks of free service, even if your paid account has since expired. Alternatively, if you have plans to purchase 6 or 12 months of service during the next week, you're eligible to receive 2 additional months of service for free. Both offers can be found for the next 7 days on the Paid Time Reimbursement page, and they apply to any eligible account you manage (communities, etc).

We apologize for the recently spotty service, but as always we're working hard to overcome these challenges.

We'd like to clarify that the 2 month option is only available for payments that have been fully processed, so it can take a while for the reimbursement page to update with the proper option. If you only see the 2 week option on the reimbursement page, either refresh the page or wait until your payment has totally cleared (Our credit card processing should be instant, but PayPal payments can sometimes take hours to clear).

Note: We're still running into some issues checking for accounts that have expired in the past month, and there are still some instances where people are getting "you are ineligible" errors. We're working as fast as we can to fix these problems, so please be patient. I'll update this post again when I have more information.

Update: We've made a couple of changes for eligibility checks, so if you were getting the "you are ineligible" error before you should try again.

[User Picture]From: christine
2004-06-30 08:13 pm (UTC)

Re: un poco de logica

But LJ is already being more generous than they need to be. The TOS states that they don't reimburse for downtime. And the site really has only been funky for about a week. So giving two weeks of paid time is fair. Giving two months, provided you pay for more time, is super.

Considering that you paid for more time just a few days ago, I really do think you should be eligible for extra paid time too. It should be anyone that's paid recently, or who pays in the next week.

But to give every paid LJer an extra 2 months would be losing a lot of potential revenue, which the site needs to maintain itself.

Be well
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[User Picture]From: saddle_tramp
2004-06-30 09:15 pm (UTC)

Re: un poco de logica

I see where you're coming from, I just think it would make the people who pay for the use of the site feel better about the lost time. Probably half of the paid users will never even notice this offer, so it's doubtful every one of them would try to claim whatever free time LJ offers in the week that's being allowed to claim it. I think how the invite code exchanges went is a good example of that; people still have codes they never used, even now.

Perhaps a good compromise might be for anyone who bought six months or more in a certain period of time to get the two months of extra time. That would cover the people who just purchased more despite the problems, and shouldn't put too much of a financial strain on LJ.
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