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Paid Time Reimbursement [Jun. 30th, 2004|05:58 pm]
Paid Members

paidmembers

[jproulx]
In light of the rough periods we've experienced during the past couple of weeks, outgrowing our network topology & being attacked in a Distributed Denial of Service, we thought it only fair to give back some of your paid time.

Those of you who had a paid account during the month of June are eligible for an instant 2 weeks of free service, even if your paid account has since expired. Alternatively, if you have plans to purchase 6 or 12 months of service during the next week, you're eligible to receive 2 additional months of service for free. Both offers can be found for the next 7 days on the Paid Time Reimbursement page, and they apply to any eligible account you manage (communities, etc).

We apologize for the recently spotty service, but as always we're working hard to overcome these challenges.


We'd like to clarify that the 2 month option is only available for payments that have been fully processed, so it can take a while for the reimbursement page to update with the proper option. If you only see the 2 week option on the reimbursement page, either refresh the page or wait until your payment has totally cleared (Our credit card processing should be instant, but PayPal payments can sometimes take hours to clear).

Note: We're still running into some issues checking for accounts that have expired in the past month, and there are still some instances where people are getting "you are ineligible" errors. We're working as fast as we can to fix these problems, so please be patient. I'll update this post again when I have more information.

Update: We've made a couple of changes for eligibility checks, so if you were getting the "you are ineligible" error before you should try again.
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Comments:
[User Picture]From: _touched
2004-06-30 07:25 pm (UTC)

Re: *echos Halomouse and Justhuman*

Now see, I didn't even know that the people who had free accounts were actually getting two months free paid time.

To me that doesn't make sense because they are using free services, the paid users are having to pay for their time and they are getting less of a re-imbursement than the people who have free accounts are getting.

Or maybe I'm confused and read this worng.

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[User Picture]From: queerbychoice
2004-06-30 08:20 pm (UTC)

Re: *echos Halomouse and Justhuman*

Unless I'm really missing something well hidden here, I'm pretty sure that free users would only get two months if they become paid users by buying paid time right now, and that all paid users are eligible for the two months if they just go buy some more time than whatever they've already bought. What this adds up to is that all already-paid users get an automatic free two weeks which makes up for the time they already bought, and then on top of that all users get offered a sort of "buy two months, get two more months free" discount on time they purchase now.

The only users who really don't get reimbursed for anything are the ones with permanent accounts, which I'm one of. But I'm not complaining, because it's not like they could reasonably give me anything they're not doing their best to provide already anyway.
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[User Picture]From: pockettheroach
2004-06-30 08:47 pm (UTC)

Re: *echos Halomouse and Justhuman*

Hmm. The wording on the reimbursement page is "new 6 or 12 month account". Now, my paid account expires in a week, and I'm planning to renew it tomorrow. It's not a new account...so do I still get the two months, or should I just grab my two weeks? (I'm holding off on it until the money's in one way or the other...)
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[User Picture]From: kerfect
2004-06-30 08:50 pm (UTC)

Re: *echos Halomouse and Justhuman*

i'm not new, i bought 6 more month and got the extra 2, so yeah...
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[User Picture]From: godchick
2004-07-11 11:27 am (UTC)

Re: *echos Halomouse and Justhuman*

I bought 6 months for me and my daughter and did not get the 6 months. This was on the29th, in the alloted time. How do we get it?
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[User Picture]From: godchick
2004-07-11 11:31 am (UTC)

Re: *echos Halomouse and Justhuman*

I mean July 6, still within the week alotted.
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[User Picture]From: kerfect
2004-07-11 06:23 pm (UTC)

Re: *echos Halomouse and Justhuman*

i'm not sure. Did the transaction go through? and if it did, you might want to contact them directly
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[User Picture]From: queerbychoice
2004-06-30 09:07 pm (UTC)

Re: *echos Halomouse and Justhuman*

After you pay your money, hold off a few minutes longer waiting for the new "two month" button to show up, because based on what other comments here are saying, it looks like the button doesn't show up until you wait a few minutes and refresh the page or something.
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[User Picture]From: whitaker
2004-06-30 10:29 pm (UTC)

Re: *echos Halomouse and Justhuman*

Yes, the button won't show up until the order has been fully processed, including the payment transaction.
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[User Picture]From: mandarkk
2004-07-02 05:20 pm (UTC)

Re: *echos Halomouse and Justhuman*

Is it fully processed when you receive the two emails about your Paid Account & Payment received? Because I've received both emails, and the two month button hasn't shown up.
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[User Picture]From: godchick
2004-07-11 11:28 am (UTC)

Re: *echos Halomouse and Justhuman*

Same here.
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[User Picture]From: whitaker
2004-06-30 10:29 pm (UTC)

Re: *echos Halomouse and Justhuman*

It doesn't have to be "new" -- sorry about that. If you go to the payment page now and buy a 6 month (or 12) account, you'll be able to come back to this page and get 2 free months tacked on.
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[User Picture]From: _touched
2004-07-01 12:56 am (UTC)

Re: *echos Halomouse and Justhuman*

But see this really isn't affecting you, so it's more about the paid users who are actually having to purchase time because they aren't permanent accounts or early accounts.

And like I said in my comment I probably misunderstood something myself, sometimes my obvservations is a little off and I need a little bit of clarity. My whole point is that it shouldn't matter when you purchased your paid account time before or after the problems started occurring with LJ recently (because in the past six months LJ's been down quite a bit) or if you only purchased two months paid time as opposed to 6 or 12 months incraments--I think all of the paid user's should be able to either decide whether or not they want to use the two weeks free and call it cool or decide to buy more (whatever the icraments they choose without it being specified) and still get the bonus offer of two months free paid time.

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