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Paid Time Reimbursement [Jun. 30th, 2004|05:58 pm]
Paid Members


In light of the rough periods we've experienced during the past couple of weeks, outgrowing our network topology & being attacked in a Distributed Denial of Service, we thought it only fair to give back some of your paid time.

Those of you who had a paid account during the month of June are eligible for an instant 2 weeks of free service, even if your paid account has since expired. Alternatively, if you have plans to purchase 6 or 12 months of service during the next week, you're eligible to receive 2 additional months of service for free. Both offers can be found for the next 7 days on the Paid Time Reimbursement page, and they apply to any eligible account you manage (communities, etc).

We apologize for the recently spotty service, but as always we're working hard to overcome these challenges.

We'd like to clarify that the 2 month option is only available for payments that have been fully processed, so it can take a while for the reimbursement page to update with the proper option. If you only see the 2 week option on the reimbursement page, either refresh the page or wait until your payment has totally cleared (Our credit card processing should be instant, but PayPal payments can sometimes take hours to clear).

Note: We're still running into some issues checking for accounts that have expired in the past month, and there are still some instances where people are getting "you are ineligible" errors. We're working as fast as we can to fix these problems, so please be patient. I'll update this post again when I have more information.

Update: We've made a couple of changes for eligibility checks, so if you were getting the "you are ineligible" error before you should try again.

[User Picture]From: brightone
2004-06-30 06:08 pm (UTC)
I have an account that just expired today. I logged in under that name and the link told me "You are not currently eligible to receive any paid time."

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[User Picture]From: windmaiden
2004-06-30 06:09 pm (UTC)
Mine doesn't expire for two more days, and the same thing just happened to me. O_o I wonder what's up.
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[User Picture]From: davidglasser
2004-06-30 06:22 pm (UTC)
Mine expired on the 21st. As soon as I saw this I said "hmm, I'll totally use option #2 and renew this week", but neither option shows up for me.
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From: oldfrenchwhore
2004-06-30 06:28 pm (UTC)
I think my account expires July 5th, and I don't have anything. :(
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[User Picture]From: elf_inside
2004-06-30 06:31 pm (UTC)
Same thing here. My account expired about a week ago and I specifically did not renew it because I was going to see if this problem continued.

It tells me I'm ineligible although I clearly had an account through June.... appears like the problems abound lately...
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[User Picture]From: lasadeyes
2004-06-30 07:01 pm (UTC)
Mine expired on the 28th of this month and I'm getting the same message =(
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[User Picture]From: kettunainen
2004-06-30 09:01 pm (UTC)
Mine expired today, too, and I got the same "not eligible" message. :(
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[User Picture]From: village_idiot
2004-06-30 09:04 pm (UTC)
Same here.
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[User Picture]From: brokendreams_
2004-07-01 04:38 am (UTC)
Same here :(
Mine expired on the 26th...
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