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Paid Time Reimbursement [Jun. 30th, 2004|05:58 pm]
Paid Members

paidmembers

[jproulx]
In light of the rough periods we've experienced during the past couple of weeks, outgrowing our network topology & being attacked in a Distributed Denial of Service, we thought it only fair to give back some of your paid time.

Those of you who had a paid account during the month of June are eligible for an instant 2 weeks of free service, even if your paid account has since expired. Alternatively, if you have plans to purchase 6 or 12 months of service during the next week, you're eligible to receive 2 additional months of service for free. Both offers can be found for the next 7 days on the Paid Time Reimbursement page, and they apply to any eligible account you manage (communities, etc).

We apologize for the recently spotty service, but as always we're working hard to overcome these challenges.


We'd like to clarify that the 2 month option is only available for payments that have been fully processed, so it can take a while for the reimbursement page to update with the proper option. If you only see the 2 week option on the reimbursement page, either refresh the page or wait until your payment has totally cleared (Our credit card processing should be instant, but PayPal payments can sometimes take hours to clear).

Note: We're still running into some issues checking for accounts that have expired in the past month, and there are still some instances where people are getting "you are ineligible" errors. We're working as fast as we can to fix these problems, so please be patient. I'll update this post again when I have more information.

Update: We've made a couple of changes for eligibility checks, so if you were getting the "you are ineligible" error before you should try again.
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Comments:
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[User Picture]From: lady_angst
2004-06-30 06:18 pm (UTC)
Thank you!
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From: brashley46
2004-06-30 06:19 pm (UTC)

Wow. Just ... wow. Thanks for the 2-week extension!
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[User Picture]From: angel_unaware
2004-06-30 06:19 pm (UTC)
This is insanely cool of you. So many sites have issues and aren't considerate of that. I love the fact that you actually care that it's "wasting our money" if the site doesn't work.

You guys are awesome!
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[User Picture]From: issokay
2004-06-30 06:19 pm (UTC)
Thanks, LJ! I'll never cheat on ya!
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[User Picture]From: hisbeauty
2004-06-30 06:19 pm (UTC)

Confused ....

Paid Account, expiring 2004-08-16

Paid Time Reimbursement
Work as user: hisbeauty
From time to time when we feel it necessary we offer free paid time extensions to our paid users who were affected by long periods of site slowness/downtime.

You are not currently eligible to receive any paid time.

(Reply) (Thread)
[User Picture]From: yellowrosetx
2004-06-30 06:20 pm (UTC)
Awesome!
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[User Picture]From: andricongirl
2004-06-30 06:20 pm (UTC)
awesome
thats pretty generous
I am almost due to pay for my next 6 months as well :]
(Reply) (Thread)
[User Picture]From: arikia
2004-06-30 06:20 pm (UTC)
Gracias. That's kind of you to do this. I greatly appreciate it. Keep up the great service. :D
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[User Picture]From: logovo
2004-06-30 06:21 pm (UTC)
This is excellent news.
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From: itsonlyme
2004-06-30 06:21 pm (UTC)
That's awesome! Thanks! :)
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[User Picture]From: lizzie
2004-06-30 06:21 pm (UTC)
Thanks for the hard work, and thanks for the 2 months!
(Reply) (Thread)
[User Picture]From: risingtides
2004-06-30 06:21 pm (UTC)
I've always found you to be amazingly fair. If only more businesses followed your philisophy. Thanks.
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[User Picture]From: oh_really_now
2004-06-30 06:21 pm (UTC)
I had a paid account all through the month of June that expired...mmmm, 2 days ago, I think. The page says I am not eligible for reimbursement. Should I be or no? Oh, and either way, that is an awfully prudent thing to do. LJ is swell.
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[User Picture]From: maggiemac
2004-06-30 06:46 pm (UTC)
Ditto to all.
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[User Picture]From: jenny
2004-06-30 06:22 pm (UTC)
Wow, thank you guys. You really shouldn't have, seeing how smoothly the site usually runs, but an extra special thank you for thinking of offering this :)
(Reply) (Thread)
[User Picture]From: quinn222
2004-06-30 06:22 pm (UTC)
Thanks very much.
(Reply) (Thread)
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