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Paid Time Reimbursement [Jun. 30th, 2004|05:58 pm]
Paid Members

paidmembers

[jproulx]
In light of the rough periods we've experienced during the past couple of weeks, outgrowing our network topology & being attacked in a Distributed Denial of Service, we thought it only fair to give back some of your paid time.

Those of you who had a paid account during the month of June are eligible for an instant 2 weeks of free service, even if your paid account has since expired. Alternatively, if you have plans to purchase 6 or 12 months of service during the next week, you're eligible to receive 2 additional months of service for free. Both offers can be found for the next 7 days on the Paid Time Reimbursement page, and they apply to any eligible account you manage (communities, etc).

We apologize for the recently spotty service, but as always we're working hard to overcome these challenges.


We'd like to clarify that the 2 month option is only available for payments that have been fully processed, so it can take a while for the reimbursement page to update with the proper option. If you only see the 2 week option on the reimbursement page, either refresh the page or wait until your payment has totally cleared (Our credit card processing should be instant, but PayPal payments can sometimes take hours to clear).

Note: We're still running into some issues checking for accounts that have expired in the past month, and there are still some instances where people are getting "you are ineligible" errors. We're working as fast as we can to fix these problems, so please be patient. I'll update this post again when I have more information.

Update: We've made a couple of changes for eligibility checks, so if you were getting the "you are ineligible" error before you should try again.
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Comments:
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[User Picture]From: vertical_chaos
2004-06-30 06:08 pm (UTC)
Thank you! :)
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[User Picture]From: psyche0
2004-06-30 06:08 pm (UTC)
Cool! Thank you very much for the free 2 weeks!
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[User Picture]From: brianna_aisling
2004-06-30 06:09 pm (UTC)
Thanks!
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[User Picture]From: strangeanimal
2004-06-30 06:09 pm (UTC)
you rock our collective socks.
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[User Picture]From: mystsunset
2004-06-30 06:09 pm (UTC)
Aww, if I would've waited a few weeks to buy another year of paid account-ness I could've got two months free. XP

But wow, that's so sweet! Two extra weeks totally rocks my socks. ^____^ *happyhappy*
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[User Picture]From: japanfreak
2004-06-30 06:09 pm (UTC)
Thank you very much!!! :)
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[User Picture]From: biscayne
2004-06-30 06:09 pm (UTC)
Thanks very much, this keeps me covered until I am able to obtain a money order.
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[User Picture]From: vertamae
2004-06-30 06:10 pm (UTC)
Hey, that's only fair, and it's much appreciated, really good customer service.

I'm happy now. :)

(And the site is running much better tonight, by the way.)
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[User Picture]From: bratt72
2004-06-30 06:10 pm (UTC)
truly decent of ya! =D much appreciated.
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[User Picture]From: omgimnaked
2004-06-30 06:10 pm (UTC)
At the risk of being repetitive, you guys are awesome for doing this. Thanks!
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[User Picture]From: gabrielrose
2004-06-30 06:11 pm (UTC)
Thank you so much guys for all your hard work. :)
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[User Picture]From: sapharin
2004-06-30 06:11 pm (UTC)

Reimbursement

Thank you very much. Really nice of you guys to do this. Thank you for being a straight-forward site. I love the paid features and have enjoyed LJ very much since being referred to it by a friend. :D

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[User Picture]From: aprilbegins
2004-06-30 06:12 pm (UTC)
Wow, that's really good of you. Thanks!!
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[User Picture]From: aurenfaie
2004-06-30 06:47 pm (UTC)
Poor, poor Kimmel...
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[User Picture]From: photosinensis
2004-06-30 06:12 pm (UTC)
*bows in prostration*

Thank you!
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From: retributionaura
2004-06-30 06:12 pm (UTC)
Wow, I was thinking about complaining because I had just gotten Paid Service again the day before the problems began for me, and I was ticked off that I wasn't getting usable service very often. You've solved this before it became a problem.
Thanks :)
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