|Paid Time Reimbursement
||[Jun. 30th, 2004|05:58 pm]
In light of the rough periods we've experienced during the past couple of weeks, outgrowing our network topology & being attacked in a Distributed Denial of Service, we thought it only fair to give back some of your paid time.|
Those of you who had a paid account during the month of June are eligible for an instant 2 weeks of free service, even if your paid account has since expired. Alternatively, if you have plans to purchase 6 or 12 months of service during the next week, you're eligible to receive 2 additional months of service for free. Both offers can be found for the next 7 days on the Paid Time Reimbursement page, and they apply to any eligible account you manage (communities, etc).
We apologize for the recently spotty service, but as always we're working hard to overcome these challenges.
We'd like to clarify that the 2 month option is only available for payments that have been fully processed, so it can take a while for the reimbursement page to update with the proper option. If you only see the 2 week option on the reimbursement page, either refresh the page or wait until your payment has totally cleared (Our credit card processing should be instant, but PayPal payments can sometimes take hours to clear).
Note: We're still running into some issues checking for accounts that have expired in the past month, and there are still some instances where people are getting "you are ineligible" errors. We're working as fast as we can to fix these problems, so please be patient. I'll update this post again when I have more information.
Update: We've made a couple of changes for eligibility checks, so if you were getting the "you are ineligible" error before you should try again.
I hit it just as I realized it said two weeks....too late? Did I only get two weeks, or the two months?
so does that mean i had only a week to claim the 2 free months? i just paid my account again, but i'm only getting the option for 2 free weeks
I'm now showing as a paid account, but I'm still not seeing the two-month option, just the two week one.....
I previously had a paid account that I let lapse as a result of the shoddy server service experienced during the aforementioned window. It was when I saw this offer for two months of free time with a paid 12-month account, I decided to go ahead and re-pay for my account. Likewise, as I was on the Chef subcluster, I also claimed the one month of free time promised in association with the errors associated there.
Unfortuantely, once my payment was recieved, there was a problem. Each time I updated and checked the pages, there was no option to claim my two free months, only the two week option.
The instructions in the posting said to wait, and the window would eventually update. It never did, and now I can get NO free time associated with the offer.
How do we correct this oversight? How do I get my two months?
I just have a suggestion... considering most of us would read this through our friends page, it'd be good if you made updates like "Update: We've made a couple of changes for eligibility checks, so if you were getting the "you are ineligible" error before you should try again." As new entries - since we're unlikey to re-read notices that were posted earlier...
I missed out on my extra paid time because of it ;/
Hey, this is fucked up. Just because I don't have the time to read this journal, I miss out on this? Why is my inconvenience worth less to you when I have even less spare time?
totally agreed. i just stumbled upon this. what the fuck?
I protested this via email. I was told that they have "hard fast" rules on making exceptions to the rule.
So, their "hard fast" rules have simply cost them any further payments from me. When my paid account time runs out, I'll let it revert to free status. There's no need to reward sloppy business practices with the benefit of future payments. Vote with your dollars here.
If sloppy LJ customer support (including orders coming down from upper management levels) cuts too deeply into their income, they'll be reduced to selling permanent accounts again to scramble for support cash, as they did several times in early 2002. A business is built on good customer relations. And when the business strains them, or simply takes them for granted, we have the right to vote with our wallets.
2005-04-26 01:06 am (UTC)