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Paid Time Reimbursement [Jun. 30th, 2004|05:58 pm]
Paid Members

paidmembers

[jproulx]
In light of the rough periods we've experienced during the past couple of weeks, outgrowing our network topology & being attacked in a Distributed Denial of Service, we thought it only fair to give back some of your paid time.

Those of you who had a paid account during the month of June are eligible for an instant 2 weeks of free service, even if your paid account has since expired. Alternatively, if you have plans to purchase 6 or 12 months of service during the next week, you're eligible to receive 2 additional months of service for free. Both offers can be found for the next 7 days on the Paid Time Reimbursement page, and they apply to any eligible account you manage (communities, etc).

We apologize for the recently spotty service, but as always we're working hard to overcome these challenges.


We'd like to clarify that the 2 month option is only available for payments that have been fully processed, so it can take a while for the reimbursement page to update with the proper option. If you only see the 2 week option on the reimbursement page, either refresh the page or wait until your payment has totally cleared (Our credit card processing should be instant, but PayPal payments can sometimes take hours to clear).

Note: We're still running into some issues checking for accounts that have expired in the past month, and there are still some instances where people are getting "you are ineligible" errors. We're working as fast as we can to fix these problems, so please be patient. I'll update this post again when I have more information.

Update: We've made a couple of changes for eligibility checks, so if you were getting the "you are ineligible" error before you should try again.
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Comments:
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[User Picture]From: takemeback
2004-07-01 05:40 pm (UTC)
You guys are awesome. Although, I have to say that it's about time we got reimbursed, and I've certainly done my fair share of complaining whenever I experienced down time as a paying member, but... well, I won't complain anymore. Thanks! :D
(Reply) (Thread)
[User Picture]From: smokedamage
2004-07-01 06:08 pm (UTC)
seriously guys, it's the internet, and i can cope with all the millions of things that can go wrong, robbing me of LJ for a day.

you all do a fine job anyway.

Cheers
(Reply) (Thread)
From: baby_just
2004-07-01 06:59 pm (UTC)
sweet<3
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[User Picture]From: caitieness
2004-07-01 07:11 pm (UTC)
thanks so much for the free 2 weeks.
(Reply) (Thread)
[User Picture]From: the_kestral
2004-07-01 07:43 pm (UTC)
thank you
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[User Picture]From: terytaya
2004-07-01 07:45 pm (UTC)
I demand reimbursement!!!!!!

.......wait....*checks account*...

never mind


:)
(Reply) (Thread)
[User Picture]From: ranma9037
2004-07-01 08:00 pm (UTC)

Thanks!I'm set for at least a shade over 2 years...
(Reply) (Thread)
[User Picture]From: grey_wonderer
2004-07-01 08:03 pm (UTC)
Took the two weeks, thanks very much!
(Reply) (Thread)
[User Picture]From: tiamet
2004-07-01 08:09 pm (UTC)
Okay I screwed up. My account was expiring in 2 days anyways so I went ahead and paid for 6 months and then did the two months thing, but it only gave me 2 weeks. This is my fault cause I didn't read this first, but is there any way to fix it and give me my 2 months?
(Reply) (Thread)
[User Picture]From: shunny
2004-07-01 08:18 pm (UTC)
Thanks a lot guys, my paid account now expires in 2006 now that I've bought another paid account and taken your 2 month option. Now, I just hope I'm still using it then.
(Reply) (Thread)
[User Picture]From: sinful_serpent
2004-07-01 09:34 pm (UTC)
It says i'm not eligable, but i've been a paid member since October ! Do you know why?
(Reply) (Thread)
[User Picture]From: superdeluxe
2004-07-02 01:29 pm (UTC)
Because only people who get the addtional months Now, are entitled to the extra 2 months.

Why you say? Who knows, maybe its a enticement for people to get long subscriptions.
(Reply) (Parent) (Thread)
[User Picture]From: sweetkisses13
2004-07-01 09:39 pm (UTC)
Thanks it means a lot.

~Jessica
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[User Picture]From: comablink
2004-07-01 10:06 pm (UTC)
i am ineligible no more! thanks for the bonus time. :-)
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[User Picture]From: onelove72
2004-07-01 10:26 pm (UTC)
well everyone else posted a thank you... i thought i should too. Thanks LJ!
(Reply) (Thread)
From: lucie_x
2004-07-01 11:56 pm (UTC)
Awesome. -L.
(Reply) (Thread)
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