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Paid Time Reimbursement [Jun. 30th, 2004|05:58 pm]
Paid Members


In light of the rough periods we've experienced during the past couple of weeks, outgrowing our network topology & being attacked in a Distributed Denial of Service, we thought it only fair to give back some of your paid time.

Those of you who had a paid account during the month of June are eligible for an instant 2 weeks of free service, even if your paid account has since expired. Alternatively, if you have plans to purchase 6 or 12 months of service during the next week, you're eligible to receive 2 additional months of service for free. Both offers can be found for the next 7 days on the Paid Time Reimbursement page, and they apply to any eligible account you manage (communities, etc).

We apologize for the recently spotty service, but as always we're working hard to overcome these challenges.

We'd like to clarify that the 2 month option is only available for payments that have been fully processed, so it can take a while for the reimbursement page to update with the proper option. If you only see the 2 week option on the reimbursement page, either refresh the page or wait until your payment has totally cleared (Our credit card processing should be instant, but PayPal payments can sometimes take hours to clear).

Note: We're still running into some issues checking for accounts that have expired in the past month, and there are still some instances where people are getting "you are ineligible" errors. We're working as fast as we can to fix these problems, so please be patient. I'll update this post again when I have more information.

Update: We've made a couple of changes for eligibility checks, so if you were getting the "you are ineligible" error before you should try again.

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[User Picture]From: amea
2004-07-01 01:27 pm (UTC)
Thank you! I'd just like to say that this is one of the reasons that I choose to use LiveJournal as my journaling host and one of the reasons why I choose to have a paid account when many people argue that I can get the 'same features' at another site for free.

It's just not true. LiveJournal is the best, most committed, and most generous journaling site on the Net. So thanks to anyone who reads this. You have my money and will continue to get it! (Only two weeks later, I guess!) :D
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[User Picture]From: bardling
2004-07-01 01:58 pm (UTC)

Thank you - but problem

I've been trying to pay for another 12 months several times throughout the day, going through the link as advised, but the page keeps timing out when I get as far as clicking on "add to order" every time.
Is there still some service issue that affects that?

I'll keep trying, as I'd quite like to take you folks up on the "buy 12 months, get 2 months extra" offer.
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[User Picture]From: jedi_iwakura
2004-07-01 02:06 pm (UTC)

Dude. Thanks. Thanks thanksthanksthanks thanks.


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[User Picture]From: darlakane
2004-07-01 02:11 pm (UTC)
Thanks so much! You guys rock big time!
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[User Picture]From: dawniky
2004-07-01 02:18 pm (UTC)
My account runs out at the end of August, shall I wait until I pay again then? I keep getting '2 Weeks'.
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[User Picture]From: sandy
2004-07-01 02:38 pm (UTC)
Read the message below the 2 week button. If you want to purchase paid time click that link, purchase your paid time, and then go back to http://www.livejournal.com/pay/claim.bml. When you payment has processed/completed the button will be changed to the 2 month option.
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[User Picture]From: mr_deeds
2004-07-01 02:20 pm (UTC)
wow too many comments
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[User Picture]From: natf
2004-07-01 02:23 pm (UTC)
"Extend 2 Weeks
You are seeing this option because you had a paid account at some point between 2004-05-31 and 2004-06-30."

How come I only get 2 weeks when I have had a paid account for over two years now (Date created: 2002-04-07 07:12:29)?

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[User Picture]From: sandy
2004-07-01 02:39 pm (UTC)
Everyone who had a paid account in June gets and extra 2 weeks free, or you can purchase more paid time 6 or 12 months, and get an extra 2 months free. One or the other, but not both.

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[User Picture]From: strangemuses
2004-07-01 02:25 pm (UTC)

Still not working for 1 of 4 paid accounts

Earlier today, as part of the same credit card transaction, I renewed three accounts (2 user accounts and 1 community account) and purchased a 1 year paid account for the account that I am currently logged in under, strangemuses.

The three renewals have now received their 2-month extension. Thank you for that!

However, the new account that I purchased is still receiving the "you are ineligible" message. It is showing up as a paid account, otherwise.
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[User Picture]From: queen_medb
2004-07-02 02:25 am (UTC)

Re: Still not working for 1 of 4 paid accounts

Same problem... (That I'm getting "you are ineligible" for a 6 month paid account that otherwise works.) ??
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[User Picture]From: annibug
2004-07-01 02:38 pm (UTC)
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[User Picture]From: ohmissmary
2004-07-01 02:51 pm (UTC)


Very cool...I can feel the love :)
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[User Picture]From: autumnperson
2004-07-01 02:55 pm (UTC)
many thankings..! *big grins*
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[User Picture]From: paaaaants
2004-07-01 02:55 pm (UTC)
Thank you for the reimbursement for the slowness! Everything in my life lately has been going crazy--water damage in my apartment, irritating neighbors, slow LJ--and it's nice to see something being done about it. THanks again!

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[User Picture]From: ola_mango
2004-07-01 03:41 pm (UTC)
thats great, thanks so much!
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[User Picture]From: gamewiz234
2004-07-01 04:34 pm (UTC)


Two-week extension! Awesome! XD

Thanks, guys!
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[User Picture]From: hothologram
2004-07-01 05:34 pm (UTC)


Thank you thank you thank you!

I love LJ!
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