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Paid Time Reimbursement [Jun. 30th, 2004|05:58 pm]
Paid Members


In light of the rough periods we've experienced during the past couple of weeks, outgrowing our network topology & being attacked in a Distributed Denial of Service, we thought it only fair to give back some of your paid time.

Those of you who had a paid account during the month of June are eligible for an instant 2 weeks of free service, even if your paid account has since expired. Alternatively, if you have plans to purchase 6 or 12 months of service during the next week, you're eligible to receive 2 additional months of service for free. Both offers can be found for the next 7 days on the Paid Time Reimbursement page, and they apply to any eligible account you manage (communities, etc).

We apologize for the recently spotty service, but as always we're working hard to overcome these challenges.

We'd like to clarify that the 2 month option is only available for payments that have been fully processed, so it can take a while for the reimbursement page to update with the proper option. If you only see the 2 week option on the reimbursement page, either refresh the page or wait until your payment has totally cleared (Our credit card processing should be instant, but PayPal payments can sometimes take hours to clear).

Note: We're still running into some issues checking for accounts that have expired in the past month, and there are still some instances where people are getting "you are ineligible" errors. We're working as fast as we can to fix these problems, so please be patient. I'll update this post again when I have more information.

Update: We've made a couple of changes for eligibility checks, so if you were getting the "you are ineligible" error before you should try again.

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[User Picture]From: literaryturtle
2004-07-01 10:58 am (UTC)


I think this is a reasonable response to a hiccup in the system. Thanks a lot and keep up the great work! :)
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[User Picture]From: gatorrrrrr
2004-07-01 11:16 am (UTC)
I understand... and thank you for all the hard work your doing.. and for your generosity.
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[User Picture]From: again
2004-07-01 11:18 am (UTC)
(sigh) id be happy with the 2 weeks. if the page worked right. lol
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[User Picture]From: abyxius
2004-07-01 11:18 am (UTC)


Thanks for the paid member mercy!

...not that I would have gone any place else. :) Love it here too much and recommend LiveJournal.com to anyone looking for a good online journaling location.

Keep up the hardwork - you have a handful of LJ Addicts down here in Georgia rooting for ya'.

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[User Picture]From: dimple21
2004-07-01 11:28 am (UTC)
Well, crap! My account was set to expire on July 3rd and I already (a couple of days ago) went ahead and paid for another 6 months (as well as another 6 months of having extra icons). Is there any way for me to get that extra 2 months free or do I have to deal with my bad timing, suck it up, and just enjoy the free 2 weeks?
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[User Picture]From: homunculus
2004-07-01 11:31 am (UTC)
thanks a lot. my friend and i really appreciate this.
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[User Picture]From: laurenjanesays
2004-07-01 11:39 am (UTC)
Amazing customer service!
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From: dilvalicious
2004-07-01 11:42 am (UTC)
thanks for this, you guys do rock.
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[User Picture]From: superdeluxe
2004-07-01 11:53 am (UTC)
Wait. So if I would have purchased a 12 month extension today, I would get a extra 2 months.

But because I purchased a 12 month extension (w/pictures) on the 21st, I get 2 weeks?

I dont understand that.? Why wouldnt it be 2 months for all paid members?
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From: ex_kisa_haw
2004-07-01 12:02 pm (UTC)
Just wanted to say well done. And thanks.
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[User Picture]From: lotusmoppet
2004-07-01 12:06 pm (UTC)
Oh - you guys are awesome! Thank you so much for thinking of your members. :)
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[User Picture]From: celsia
2004-07-01 12:44 pm (UTC)
My paid account expired on June 28 according to the email notices.

I'm still getting the You are not currently eligible to receive any paid time message though.

Thanks for the reimbursement, and also thanks for working to make sure it'll work for all of us!
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From: ex_asphyxiat815
2004-07-01 01:09 pm (UTC)
This is great, thanks. =)
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[User Picture]From: maschine
2004-07-01 01:16 pm (UTC)
Thanks guys, its nice to know that you actually care that we are spending money on extra things and that you do not oversee that.

It does not go unappreciated.
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[User Picture]From: xaarinana
2004-07-01 01:26 pm (UTC)


awesome! thanks!
(Reply) (Thread)
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