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Paid Time Reimbursement [Jun. 30th, 2004|05:58 pm]
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paidmembers

[jproulx]
In light of the rough periods we've experienced during the past couple of weeks, outgrowing our network topology & being attacked in a Distributed Denial of Service, we thought it only fair to give back some of your paid time.

Those of you who had a paid account during the month of June are eligible for an instant 2 weeks of free service, even if your paid account has since expired. Alternatively, if you have plans to purchase 6 or 12 months of service during the next week, you're eligible to receive 2 additional months of service for free. Both offers can be found for the next 7 days on the Paid Time Reimbursement page, and they apply to any eligible account you manage (communities, etc).

We apologize for the recently spotty service, but as always we're working hard to overcome these challenges.


We'd like to clarify that the 2 month option is only available for payments that have been fully processed, so it can take a while for the reimbursement page to update with the proper option. If you only see the 2 week option on the reimbursement page, either refresh the page or wait until your payment has totally cleared (Our credit card processing should be instant, but PayPal payments can sometimes take hours to clear).

Note: We're still running into some issues checking for accounts that have expired in the past month, and there are still some instances where people are getting "you are ineligible" errors. We're working as fast as we can to fix these problems, so please be patient. I'll update this post again when I have more information.

Update: We've made a couple of changes for eligibility checks, so if you were getting the "you are ineligible" error before you should try again.
LinkReply

Comments:
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[User Picture]From: comablink
2004-07-01 06:35 am (UTC)
Reimbursement checking should be working in all cases. If you still have issues with it, please let us know.

hmmmm. i'm still having issues, but i'm letting you know. :-)

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[User Picture]From: plovesbears
2004-07-01 06:40 am (UTC)
wow. thank you! It was so easy to do!
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[User Picture]From: guywithmonsters
2004-07-01 06:44 am (UTC)
Is it me or is it ironic that you guys have better "customer service" than any group/company I deal with? Hell I work for a cell phone company and we'd never do this without threat of a law suit as motivation.
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[User Picture]From: musicbearmn
2004-07-01 06:45 am (UTC)
Thank you :) I about shot my computer the other night (and the night before, and the night before).

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[User Picture]From: stinkybum
2004-07-01 06:46 am (UTC)
one querestion. If i wanted to buy 6 months (even though I am a paid member) Am I elegible for the extra 2 months? It says 'no' on my reimbursment page. I was going to buy 6 more months to get the 2 free.
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[User Picture]From: raginmage
2004-07-01 06:47 am (UTC)
thank you.
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[User Picture]From: margotdarko
2004-07-01 06:49 am (UTC)
The extend by two months thing was a wonderful idea! Thanks so much :)
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[User Picture]From: toddv
2004-07-01 06:58 am (UTC)

Reimbursement failure

Thank you for this offer - I am quite appreciative, and will likely be re-upping in the near future.

My paid account expired on June 24th; however, the link you posted tells me I am not eligible. Please let me know when my account will be eligible, or if I'm missing something here.
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From: ex_stickykit541
2004-07-01 07:27 am (UTC)

Re: Reimbursement failure

Mine said the same thing and my paid account doesnt expire until August of this year. What gives?
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[User Picture]From: novapsyche
2004-07-01 07:15 am (UTC)
I appreciate your generosity.

I unfortunately have to pay via USPS. Please let those of us who are without the conveniences of credit or PayPal that we too will receive this great offer of 2 months free. I'll be putting the order & payment in the mail today, but you guys are in Oregon, and I'm to the east of the Mississippi. Who knows how long it'll take to get there.
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[User Picture]From: thecuckoo
2004-07-01 07:24 am (UTC)

What excellent customer service.

Thank you all for your graciousness. This is the first time I've ever bought six months of paid time at once.
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From: mladysnape
2004-07-01 07:27 am (UTC)
Thank you LJ!! This is very nice of you!

But I had my acct expire mid-june and it still says i'm not eligible. You said to let you know and I just did.
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From: invasive
2004-07-01 07:27 am (UTC)
It says I am not eligible, even though my paid account just expired yesterday.
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[User Picture]From: majinkarp
2004-07-01 07:29 am (UTC)
That's really nice of you guys--it's certainly going above and beyond what's expected. Thank you!
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[User Picture]From: peter50
2004-07-01 07:31 am (UTC)
Apparently I am not alone in still having problems with this. My account expired 3 days ago.

:(
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From: bratzgirl
2004-07-01 07:31 am (UTC)
thank you :-D
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