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Paid Time Reimbursement [Jun. 30th, 2004|05:58 pm]
Paid Members


In light of the rough periods we've experienced during the past couple of weeks, outgrowing our network topology & being attacked in a Distributed Denial of Service, we thought it only fair to give back some of your paid time.

Those of you who had a paid account during the month of June are eligible for an instant 2 weeks of free service, even if your paid account has since expired. Alternatively, if you have plans to purchase 6 or 12 months of service during the next week, you're eligible to receive 2 additional months of service for free. Both offers can be found for the next 7 days on the Paid Time Reimbursement page, and they apply to any eligible account you manage (communities, etc).

We apologize for the recently spotty service, but as always we're working hard to overcome these challenges.

We'd like to clarify that the 2 month option is only available for payments that have been fully processed, so it can take a while for the reimbursement page to update with the proper option. If you only see the 2 week option on the reimbursement page, either refresh the page or wait until your payment has totally cleared (Our credit card processing should be instant, but PayPal payments can sometimes take hours to clear).

Note: We're still running into some issues checking for accounts that have expired in the past month, and there are still some instances where people are getting "you are ineligible" errors. We're working as fast as we can to fix these problems, so please be patient. I'll update this post again when I have more information.

Update: We've made a couple of changes for eligibility checks, so if you were getting the "you are ineligible" error before you should try again.

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[User Picture]From: elf_inside
2004-07-01 12:00 am (UTC)

NOT fixed

It is still saying I am ineligible - this has NOT been fixed. My account expired June 24.
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From: reblog
2004-07-01 12:00 am (UTC)
thanx! you guys rock :)
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[User Picture]From: careyonly
2004-07-01 12:03 am (UTC)
Thanks :)
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[User Picture]From: tokimi
2004-07-01 12:11 am (UTC)
Same boat as everyone else. My account expired on the 27th and I've to wait until my paycheck on Friday to re-up.

On the other side of the coin, you guys are awesome for even doing this at all and it's completely appreciated. :)
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[User Picture]From: soulsurfinrider
2004-07-01 12:22 am (UTC)
yay! thank you
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[User Picture]From: be_found
2004-07-01 12:31 am (UTC)
thank you and i would hope so to
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[User Picture]From: thermaland
2004-07-01 12:34 am (UTC)
Thank you.
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[User Picture]From: myska_x
2004-07-01 12:35 am (UTC)
that's awesome, thanks!!
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[User Picture]From: snickerdoodles
2004-07-01 12:38 am (UTC)
I had a paid account for most of the month of June, but the Reimbursement is not working for me.
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[User Picture]From: norwegianne
2004-07-01 12:39 am (UTC)
Have been away for 5 days or so, so I haven't been affected, much. But how can I not take advantage of such an offer when I know I'm going to have to renew my paid account in a months time or so anyway?

(Probably going to get extra picture-space just because as well...)
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From: deadwrong
2004-07-01 12:45 am (UTC)
My account expired during June, but it it saying I don't have any reimbursement available...
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(Deleted comment)
From: ex_shattered767
2004-07-01 12:56 am (UTC)
Did you send an email to the address in that link?
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From: zonneschijn
2004-07-01 12:55 am (UTC)

Ohh! Thank you thank you! :D
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[User Picture]From: primethian
2004-07-01 01:16 am (UTC)

You guys are so wonderful

Between this and the coupons for invite codes I never thought I'd use, I just grabbed 14 months of paid account status for $19 !! Not that the topology and DDoS problems are good, it was nice timing for me since my account needed to be renewed within the next two weeks. Thanks again for all the greatness you guys supply !!
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From: nadeera
2004-07-01 01:28 am (UTC)
My account expired June 28th and I haven't had a chance to renew but when I try to use the reimbursement feature, it says I'm not eligible.
(Reply) (Thread)
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