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Paid Time Reimbursement [Jun. 30th, 2004|05:58 pm]
Paid Members


In light of the rough periods we've experienced during the past couple of weeks, outgrowing our network topology & being attacked in a Distributed Denial of Service, we thought it only fair to give back some of your paid time.

Those of you who had a paid account during the month of June are eligible for an instant 2 weeks of free service, even if your paid account has since expired. Alternatively, if you have plans to purchase 6 or 12 months of service during the next week, you're eligible to receive 2 additional months of service for free. Both offers can be found for the next 7 days on the Paid Time Reimbursement page, and they apply to any eligible account you manage (communities, etc).

We apologize for the recently spotty service, but as always we're working hard to overcome these challenges.

We'd like to clarify that the 2 month option is only available for payments that have been fully processed, so it can take a while for the reimbursement page to update with the proper option. If you only see the 2 week option on the reimbursement page, either refresh the page or wait until your payment has totally cleared (Our credit card processing should be instant, but PayPal payments can sometimes take hours to clear).

Note: We're still running into some issues checking for accounts that have expired in the past month, and there are still some instances where people are getting "you are ineligible" errors. We're working as fast as we can to fix these problems, so please be patient. I'll update this post again when I have more information.

Update: We've made a couple of changes for eligibility checks, so if you were getting the "you are ineligible" error before you should try again.

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[User Picture]From: babylon_burning
2004-06-30 09:42 pm (UTC)
Awesome! Tahnk you, LJ!
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[User Picture]From: hjem
2004-06-30 09:48 pm (UTC)
Thanks so much!! Hope you get some less stressfull times soon!
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[User Picture]From: sanderella_
2004-06-30 09:48 pm (UTC)
Very kind and thoughtful. Thanks, Jesse (et al).
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[User Picture]From: melodychild77
2004-06-30 09:48 pm (UTC)
Fantastic! :) And thanks for getting LJ working again!
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From: erics_babygirl
2004-06-30 09:54 pm (UTC)
Awww thank you =)
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[User Picture]From: dawn_m
2004-06-30 09:56 pm (UTC)
Erm. I'm getting a "You are not eligible" message, even though I've always had a paid account..
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From: raspberryfixx
2004-06-30 10:00 pm (UTC)

no worries

to be perfectly honest, things happen, and as far as i am concerned, don't worry about the 2 week reimbursement. during the slow times and lags i figured you were doing server maintenance and was just patient. your traffic is growing expoundingly and these things happen. :]
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[User Picture]From: orangepoppy
2004-06-30 10:02 pm (UTC)
Damn, I knew that I should have upgraded!
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From: czaria
2004-06-30 10:08 pm (UTC)

I keep getting a message that I am not eligible but I have a paid account. Could you look into it for me? (Sorry if this isn't the right place to ask.) Thanks.
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From: roxainaboxa
2004-06-30 10:12 pm (UTC)
Awesome deal, thanks :) I *just* got a paid account last week, so yay.
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[User Picture]From: canuhearmenow
2004-06-30 10:13 pm (UTC)

Thanks so much!
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[User Picture]From: diwolfe
2004-06-30 10:14 pm (UTC)
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[User Picture]From: mywonderwall
2004-06-30 10:15 pm (UTC)
As wonderful as an offer this is, I'm told I'm not eligable.

I've been a paid member since April 23.

Perhaps another glitch?

Thank you so much for this. It's a brilliant offer to us. LJ is simply the best when it comes to online journals.
(Reply) (Thread)
[User Picture]From: sweetiejen
2004-06-30 10:16 pm (UTC)
thanks so much <3 <3
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[User Picture]From: marciadanielle
2004-06-30 10:17 pm (UTC)
Hey that's awesome of you to do that! Thanks so much!
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