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Paid Time Reimbursement [Jun. 30th, 2004|05:58 pm]
Paid Members

paidmembers

[jproulx]
In light of the rough periods we've experienced during the past couple of weeks, outgrowing our network topology & being attacked in a Distributed Denial of Service, we thought it only fair to give back some of your paid time.

Those of you who had a paid account during the month of June are eligible for an instant 2 weeks of free service, even if your paid account has since expired. Alternatively, if you have plans to purchase 6 or 12 months of service during the next week, you're eligible to receive 2 additional months of service for free. Both offers can be found for the next 7 days on the Paid Time Reimbursement page, and they apply to any eligible account you manage (communities, etc).

We apologize for the recently spotty service, but as always we're working hard to overcome these challenges.


We'd like to clarify that the 2 month option is only available for payments that have been fully processed, so it can take a while for the reimbursement page to update with the proper option. If you only see the 2 week option on the reimbursement page, either refresh the page or wait until your payment has totally cleared (Our credit card processing should be instant, but PayPal payments can sometimes take hours to clear).

Note: We're still running into some issues checking for accounts that have expired in the past month, and there are still some instances where people are getting "you are ineligible" errors. We're working as fast as we can to fix these problems, so please be patient. I'll update this post again when I have more information.

Update: We've made a couple of changes for eligibility checks, so if you were getting the "you are ineligible" error before you should try again.
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Comments:
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[User Picture]From: musigneus
2004-06-30 08:22 pm (UTC)
Thank you!
(Reply) (Thread)
[User Picture]From: petitevicious
2004-06-30 08:33 pm (UTC)
Thank you. :)
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[User Picture]From: nightvyxen
2004-06-30 08:33 pm (UTC)
Cheers guys!
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[User Picture]From: psalm91
2004-06-30 08:33 pm (UTC)
thanks for the free service!
I was beginning to wnder why yall werent telling us what is going on.
(Reply) (Thread)
[User Picture]From: starchasing
2004-06-30 08:38 pm (UTC)
This rocks, thank you!
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[User Picture]From: sorrows_crow
2004-06-30 08:43 pm (UTC)
I feel cheated. I had paid time in June, and now it's not showing that I get reimbursed for it.
(Reply) (Thread)
[User Picture]From: mr_left
2004-06-30 08:43 pm (UTC)
Thanks very much!
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[User Picture]From: butterflysnf
2004-06-30 08:43 pm (UTC)
thanks ;)
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[User Picture]From: littlecatgirl
2004-06-30 08:44 pm (UTC)
thank you! :)
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[User Picture]From: muse_of_tragedy
2004-06-30 08:44 pm (UTC)
Wow. I never imagined you'd be offering this. It's really generous.

Okay, I think I screwed up:( I got all crazy reading this post, and clicked on the reimbursement link, without really 'reading' it. I got 2 wks extra time, but I also bought 12 mnths of paid time tonight.....how do I get the 2mnth deal? Help....I don't want the 2 wks, I want the 2 mnths.
(Reply) (Thread)
From: ex_shattered767
2004-06-30 09:37 pm (UTC)
I did the same thing, only with 6 months. See page 10 of comments.
(Reply) (Parent) (Thread) (Expand)
[User Picture]From: stepharoony
2004-06-30 08:45 pm (UTC)
Thank you darlings :)
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From: vinski
2004-06-30 08:47 pm (UTC)
Awesome, that nullifies my bitchyness. ^_~
You LJ folk know the right thing to do, be proud! *nods*
(Reply) (Thread)
[User Picture]From: synnoveaevael
2004-06-30 08:48 pm (UTC)
rock on!! :D
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[User Picture]From: zillahwitch
2004-06-30 08:50 pm (UTC)

Thanks

Very thoughtful and generous, you have customer relations down to a science.
(Reply) (Thread)
[User Picture]From: flying_blind
2004-06-30 08:51 pm (UTC)

Thanks for the two weeks

Could you guys please figure out a way that you could take over my cable company? Over the years I've had cable, I've probably endured a total of almost a month of downtime due to their screw-ups, and they've never offered any sort of compensation at all. Not even a coupon for a free pay-per-view movie, the bums!
(Reply) (Thread)
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