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Paid Time Reimbursement [Jun. 30th, 2004|05:58 pm]
Paid Members

paidmembers

[jproulx]
In light of the rough periods we've experienced during the past couple of weeks, outgrowing our network topology & being attacked in a Distributed Denial of Service, we thought it only fair to give back some of your paid time.

Those of you who had a paid account during the month of June are eligible for an instant 2 weeks of free service, even if your paid account has since expired. Alternatively, if you have plans to purchase 6 or 12 months of service during the next week, you're eligible to receive 2 additional months of service for free. Both offers can be found for the next 7 days on the Paid Time Reimbursement page, and they apply to any eligible account you manage (communities, etc).

We apologize for the recently spotty service, but as always we're working hard to overcome these challenges.


We'd like to clarify that the 2 month option is only available for payments that have been fully processed, so it can take a while for the reimbursement page to update with the proper option. If you only see the 2 week option on the reimbursement page, either refresh the page or wait until your payment has totally cleared (Our credit card processing should be instant, but PayPal payments can sometimes take hours to clear).

Note: We're still running into some issues checking for accounts that have expired in the past month, and there are still some instances where people are getting "you are ineligible" errors. We're working as fast as we can to fix these problems, so please be patient. I'll update this post again when I have more information.

Update: We've made a couple of changes for eligibility checks, so if you were getting the "you are ineligible" error before you should try again.
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Comments:
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[User Picture]From: bevived
2004-06-30 07:55 pm (UTC)
Thanks, that's great! :D
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[User Picture]From: tanelorn_bound
2004-06-30 07:58 pm (UTC)
I was going to have to buy more time anyway because I would have expired this month, woohoo! Thanks so much!
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[User Picture]From: ___joy
2004-06-30 08:00 pm (UTC)
Thank you so much!
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[User Picture]From: admirabile
2004-06-30 08:02 pm (UTC)
thank you! you guys are the best!
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From: ba78ta
2004-06-30 08:03 pm (UTC)
thanks! I have no idea if this is even possible with how lj is set up... or how it works in the first place.. or even what changes will be made... but on some gaming/websites that stream videos have dedicated server(s)/server space so that members dont have to fight the masses who do not donate to the site... jus a suggestion/offer/whatever... if it is not feasable and what not.. please disregard it :D
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[User Picture]From: lizzie
2004-07-01 05:35 am (UTC)
LJ was like that about a year ago. Then when invite codes went away, so did the option for the faster servers for paid members. bah.
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From: recovering_poet
2004-06-30 08:05 pm (UTC)
thank you!! You guys rock!
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[User Picture]From: nale
2004-06-30 08:06 pm (UTC)

Very nice of you, thanks A LOT! :-)))
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[User Picture]From: iamrosalita
2004-06-30 08:08 pm (UTC)
Okay, I take back all the bad stuff I've been saying about LJ over the last couple of weeks. ;-D You guys are great!
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[User Picture]From: catscan72
2004-06-30 08:08 pm (UTC)
Thanks to live journal - CaT has signed up for his 2 months!
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[User Picture]From: expanding_soul
2004-06-30 08:09 pm (UTC)
you guys rock :D
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[User Picture]From: drbear
2004-06-30 08:10 pm (UTC)
If my cable company did this, I'd be watching free through about 2050. Nice touch folx.
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[User Picture]From: yobadself
2004-06-30 08:13 pm (UTC)
That is so awesome. Thank you, you guys!
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[User Picture]From: bb
2004-06-30 08:16 pm (UTC)

Paid Time Reimbursement
Your paid account has been successfully extended. It now expires on 2005-04-26.

thx LJ!! :D <3

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From: thanophile
2004-06-30 08:17 pm (UTC)

This is amazing.

Customer service that's actually, yaknow, service to the customer. ^_^
You guys are the best!
(Reply) (Thread)
[User Picture]From: sheron
2004-06-30 08:21 pm (UTC)
Aww, that's so sweet. Thanks!
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