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Paid Time Reimbursement [Jun. 30th, 2004|05:58 pm]
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[jproulx]
In light of the rough periods we've experienced during the past couple of weeks, outgrowing our network topology & being attacked in a Distributed Denial of Service, we thought it only fair to give back some of your paid time.

Those of you who had a paid account during the month of June are eligible for an instant 2 weeks of free service, even if your paid account has since expired. Alternatively, if you have plans to purchase 6 or 12 months of service during the next week, you're eligible to receive 2 additional months of service for free. Both offers can be found for the next 7 days on the Paid Time Reimbursement page, and they apply to any eligible account you manage (communities, etc).

We apologize for the recently spotty service, but as always we're working hard to overcome these challenges.


We'd like to clarify that the 2 month option is only available for payments that have been fully processed, so it can take a while for the reimbursement page to update with the proper option. If you only see the 2 week option on the reimbursement page, either refresh the page or wait until your payment has totally cleared (Our credit card processing should be instant, but PayPal payments can sometimes take hours to clear).

Note: We're still running into some issues checking for accounts that have expired in the past month, and there are still some instances where people are getting "you are ineligible" errors. We're working as fast as we can to fix these problems, so please be patient. I'll update this post again when I have more information.

Update: We've made a couple of changes for eligibility checks, so if you were getting the "you are ineligible" error before you should try again.
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Comments:
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[User Picture]From: starless
2004-06-30 07:05 pm (UTC)

Thank you!

Thanks... I can't remember the last time a service that I pay for didn't make me track down 3 tiers of management and affect a completely belligerent attitude just to get some money back for interruptions in service. This is why LJ rocks.

But, not to be an ass... what about the problems I'm still encountering? It takes about 3 tries to get to almost any page because I'm constantly confronted with Page Not Found errors. I really don't think the problem is on my end... it doesn't seem to happen on other sites as I navigate.

Keep up the good work, guys and gals, LJ is still the best blog site on the 'net!
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[User Picture]From: queerbychoice
2004-06-30 08:30 pm (UTC)

Re: Thank you!

I could be wrong, but I think the Distributed Denial of Service attack isn't fully over yet.
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[User Picture]From: boniblithe
2004-06-30 07:05 pm (UTC)
what about if someone gifts you 6 months of paid time? Do you still get the extra 2 months?
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[User Picture]From: jsangspar
2004-06-30 07:05 pm (UTC)
Much appreciated. It wasn't big enough to kick up a fuss over, but I was a little miffed at the spotty service recently.

Major kudos on a job well-done in getting everything back together!
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[User Picture]From: nessachan
2004-06-30 07:05 pm (UTC)
Thanks! So very kind of you. :)
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[User Picture]From: dorwrath
2004-06-30 07:07 pm (UTC)
Thanks guys, very much apreciated.

Ironic though I just bought another 12 months a week ago, during all that slow time.

Thanks again for the two weeks
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[User Picture]From: lutin
2004-06-30 07:07 pm (UTC)
thank you!
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[User Picture]From: reeling
2004-06-30 07:10 pm (UTC)
Wow, that's awesome. Thank you!
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[User Picture]From: fairegirl69
2004-06-30 07:11 pm (UTC)

Thank you!

It's good to know that since I have avoided my LJ for the past few days because of the slowness...

Much appreciated! *winks*

-Dolores
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[User Picture]From: playboy_mommy
2004-06-30 07:16 pm (UTC)
Thank you so very much!

With gratitude,
Courtney
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[User Picture]From: kelbelle
2004-06-30 07:17 pm (UTC)
thanks!
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[User Picture]From: elnerdoricardo
2004-06-30 07:17 pm (UTC)
My account expired in June, and I was reluctant to renew due to all the problems you guys have been having.

But with the 2 months free, I'm happy to pay for another 6 months...

When that "issue checking for accounts" problem is fixed, you'll get my $.

Thanks for doing your best.
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[User Picture]From: jigglygrlcarrie
2004-06-30 07:19 pm (UTC)
you all never cease to amaze.

what will you all do next? kiss some babies? walk on water? walk on water while kissing babies?

XD rock on,you guys. you're totally awesome.
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From: free_tragedy
2004-06-30 07:20 pm (UTC)
Awesome. Thanks!
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[User Picture]From: pzelda
2004-06-30 07:21 pm (UTC)
SWEET-ASS. Thanks! :)
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[User Picture]From: machiko
2004-06-30 07:21 pm (UTC)
That's great! Thank you! ^^
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