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Two questions [Mar. 25th, 2003|05:59 pm]
Paid Members

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[bradfitz]
sandy, mother/employee, is off in Mexico this week so I got the job of running to the PO Box and processing check payments.

It got me thinking about payment related items....

Would those of you who prefer to pay by check/money order/cash be interested in getting a self-address envelope mailed to you a couple weeks before your expiration date, complete with renewal order number? All you'd have to do is include payment and a stamp? I figure the cost of two envelopes and a stamp is approximately the same as our credit card processing fees, and if it'd make it easier on you, why not?

Poll #116855 Renewal Envelopes

If you pay by postal mail, would you like an automatic renewal order/envelope sent to you a couple weeks before your account expires?

Yes
2459(90.8%)
No
249(9.2%)

(Comments also invited)

Second question: Anybody experiencing problems with automatic renewal emails coming too late or not at all? We've had a few random complaints, but I'm not sure how big the problem is.

Thanks!

(and sorry this isn't a more interesting post... but whitaker starts his full-time LiveJournal internship in a week, and then we'll have double manpower on the hackin' front....)
LinkReply

Comments:
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[User Picture]From: sillygoosegirl
2003-03-25 06:00 pm (UTC)
I don't pay by mail, but this sounds like a really great idea to me!
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[User Picture]From: fliberdygibits
2003-03-25 06:00 pm (UTC)

Late notice

My last renewal notice DID in fact arrive a few days late.
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[User Picture]From: chrissmari
2003-03-25 06:00 pm (UTC)
I've not had a problem about it (late notifications).. but i've read about 5 complaints about it on my friends list in the past couple days
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[User Picture]From: jessparizek
2003-03-25 06:01 pm (UTC)
I didn't recieve my renewal email until very late, after I had already renewed it online.
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From: zuzus_petals
2003-03-25 06:01 pm (UTC)
I've never gotten a renewal email.
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[User Picture]From: critterhart
2003-03-25 06:02 pm (UTC)
I don't like mine coming so early. I got 2 months this time and after about a week, I got a renewal notice.
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[User Picture]From: outpt
2003-03-25 06:03 pm (UTC)

renewal email

I got my notification a month before my account expired, but I didn't get another one closer to the actual expiration date. (tomorrow) Of course, this might have gotten mixed up because of the 4 extra days added on...

But I'm happily paid up for the next year (courtesy of my boyfriend), so no worries. :)
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[User Picture]From: vina
2003-03-25 06:04 pm (UTC)
My renewal e-mail came a few weeks before my expiration (always has). I do not pay by check (I used to pay by PayPal then switched to credit card because I am mad at PayPal right now) but I think that is a nice idea.
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[User Picture]From: chartyourway
2003-03-25 06:04 pm (UTC)
Yeah, the first time I got one, it did come really early. But I don't know about last time, I wasn't paying attention to that one, as I was switching journals anyway...
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[User Picture]From: azurelunatic
2003-03-25 06:07 pm (UTC)
Does not apply here, as am permanent member.

Sounds like a good option, though.
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[User Picture]From: alligatorandme
2003-03-25 06:08 pm (UTC)
Could you make it optional? I'm sure there are people out there who'd rather not have their entire household know about their LJ.
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[User Picture]From: bradfitz
2003-03-25 06:12 pm (UTC)
Yeah, it'd be optional.

I'm just seeing if enough people would even want it before I put much more thought/effort into it.
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[User Picture]From: tiney
2003-03-25 06:11 pm (UTC)
Come to think of it, the renewal emails have been rather sporadic for me lately. The last time and maybe the time before that, I don't think I received them at all. I know the last time I didn't receive one and I noticed my paid account was expired which was somewhat annoying. I received the renewal emails in good time before this incident though. ::shrugs::
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[User Picture]From: toomerscorner
2003-03-25 06:12 pm (UTC)

Re: Two questions

Your idea sounds great! I'm too much of a newbie to have any knowledge of renewals, and I paid by credit card, all that being said ... one question I have is about another form of payment. Perhaps OT in this thread, but here it goes anyway...

Why isn't there a PayPal option - don't remember seeing that offered ... isn't that the single-most widely used online transaction form other than credit cards? I'm an eBay-er and use it all the time. Seems like that might help making paid accounts 'happen' with a little more ease. As with your suggestion, anything that makes 'the transaction' easier, will boost 'sales' - yeah, I know the thought of "sales" here is a bit off, but the same concept.

Just my 2 cents.
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[User Picture]From: toomerscorner
2003-03-25 06:14 pm (UTC)

Re: Two questions

well, i see now (while I was typing my response) another post that says paypal IS offered... so nevermind... sorry 'bout that...
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[User Picture]From: kindaubiquitous
2003-03-25 06:12 pm (UTC)
You know, that's a great idea, BF. I think that'd make renewing much easier. I personally despise paypal due to past experiences with them. I think Amazon has a program serving as a middleman, and you might want to look into that. It costs a bit more than paypal, but I trust Amazon much more than paypal. Oh, and I'm glad that whitaker's coming onboard, I'm sure you could use some backup.
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[User Picture]From: lightmanx5
2003-03-25 06:29 pm (UTC)
what is whitaker going to be hacking?

~JOSh-X
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[User Picture]From: movieman
2003-03-25 06:13 pm (UTC)
Does anyone know why all of the sudden all the communities that one is in gets added to the number that he/she is friends of?

Also, I think it's a great idea, although I use paypal.
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[User Picture]From: fast_girl
2003-03-25 06:17 pm (UTC)
it doesn't exactly do it automatically. when you choose to join the community, there is a box already checked to also add it on your friends, but you can uncheck it before you join.
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(Deleted comment)
[User Picture]From: pengolodh_sc
2003-03-25 06:14 pm (UTC)
Am myself a permanent member, so am not directly affected. I do have a relevant question about the proposal for self-addressed envelope, however: would this be available to all paying users of LJ, or only those living in the USA?
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[User Picture]From: ccupguy
2003-03-26 03:34 am (UTC)

Good question.

Indeed. I would also like to see an answer to this question.
ccup.
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[User Picture]From: shootinginspace
2003-03-25 06:21 pm (UTC)
I didn't pay by postal mail when I bought my paid account, but I probably will do so in the future. This sounds like a good idea.
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[User Picture]From: rubricity
2003-03-25 06:23 pm (UTC)

Is a good idea.

I don't pay via mail so I did not vote in the poll.

However, I can tell you that when my business started providing pre-addressed envelopes to our customers that our rate of on time payment increased significantly.
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From: ex_iku616
2003-03-25 06:25 pm (UTC)
I voted yes, because I thought it would be a good idea, but now I think there should maybe be the option to NOT have that. I thought, "Hey cool! That makes it easy to renew for me since I don't have a credit card!" but then I thought, hey, I'm under 18 and my mom has no idea I have a livejournal. I don't want her to find out either, because you know..parents can be sneaky and try to find it out and everything. I think some people would agree on this, unless the envelopes being sent out didn't have the livejournal logo on them, and they were just an envelope with our names...but for the people that finding out about their journals isn't a problem, they'd probably like the logo on there better.

I'm quite conflicted now, so while all this tries to rumble around in my head, I'll try to make sure I can get friends with credit cards to renew accounts for me from now on @.@
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[User Picture]From: skittl1321
2003-03-25 06:26 pm (UTC)
How would you decide who gets an envelope? I have paid by mail and online.
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[User Picture]From: alacrity
2003-03-26 03:12 am (UTC)
This is also a question I have.

If I were considering implementing such a system, I would add an opt-in interface somewhere in account settings. It would be intuitive for this option to be linked to from the Paid Accounts page, but it would probably be easier to implement it on the Edit Info page. In any case, some additional opt-in functionality is necessary as I have not provided Live Journal with my mailing address. This data would need to be provided at the time I opt in.
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[User Picture]From: sweethsv
2003-03-25 06:29 pm (UTC)
is this option for American/Canadian residence only or for overseas as well?
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From: twgan
2003-03-25 06:30 pm (UTC)
A lot of people won't like me giving this comment, but I'd think that it would be better to save the money involved in mailing and printing costs for the service instead (even if it's the same as what the credit card processing costs are). At the most, just have a printable form available for uniformity's sake.

I'm thinking in terms of profit, really. It may be a small amount, but every bit counts. This is, after all, a business.

Sorry, that's just the former finance manager in me talking: conservative when it comes to spending funds, and wanting to use it on other actual service improvements or even paychecks.

If you were like a multimillion dollar company and all, hell yeah, I'd love to have the self addressed envelopes and stuff sent to me.
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[User Picture]From: d4b
2003-06-02 06:31 am (UTC)
He's not multimillion yet, but if you multiply the number of paid accounts times their average price, you'll see that he's already grossing seven figures. (Go, Brad!)
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From: gurath
2003-03-25 06:35 pm (UTC)
I'd be a bit concerned about fraud... unscrupulous types could use the renewal dates from userinfo and if they can find a snail addy mail out "reply envelopes" with false addresses.

...but then, I might just be paranoid.

: )
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[User Picture]From: bradfitz
2003-03-25 07:08 pm (UTC)
Well, nobody but you can see your expiration date.
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From: deeevamp
2003-03-25 06:41 pm (UTC)
I don't see the point. They already get a notice about it in email. Do people really lack envelopes and the knowledge/time to write out a little information? I don't see how it makes it any easier, unless that envelope had the postage paid also.
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[User Picture]From: alacrity
2003-03-26 03:32 am (UTC)
I too think that providing postage paid envelopes would be a much greater convenience. There doesn't seem to be an abundance of information on Business Reply Mail services at the USPS web site, but this pdf indicates that the cost is just 34 cents for a 1oz envelope.
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[User Picture]From: rootie_kazootie
2003-03-25 06:43 pm (UTC)
I got my email a month before my journal expired from paid member.
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