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What's up.... [Aug. 26th, 2001|02:29 pm]
Paid Members

paidmembers

[bradfitz]
Now that things have settled a bit I'm feeling unstressed & awake enough to let you guys know what's been up.

-- site was getting slower & slower

-- revjim did a lot of work to make site use database slaves more often. basically we have to go through each query and decide if it's critical that it runs against the master database.

-- we worked on a ton of other code (all on our development servers)

-- idiots started to complain that all the changes we'd been making weren't helping. Um, yean... that's because we develop on test servers, not on the main site.

-- I turned off new account creation yesterday to stop growth while we worked on things.

-- site got worse. (master database was overloaded)

-- we gave in and decided to update the site with the new code. there were tons of little problem.

-- now, slave dbs were the busy ones. this is good, especially since we have 2 more on the way, due to arrive on the 1st.

-- we made one of the existing 4 db slaves be a paid member only one, and it seems to be doing good now. (this was a half hour ago)

From here, we're making more code be multi-db aware and we're waiting patiently for the new servers to arrive. We also ordered another 3 gb of memory for various machines, and we're going to be rebuilding the existing db slaves with a new configuration once we have the new ones installed to take up the slack.

Anyway, here's another 10 days of free time.

Just wanted to let you all know that we didn't forget about you ... the guilt of knowing paid members are getting screwed is what keeps us up until 8am in the morning.
LinkReply

Comments:
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[User Picture]From: dormando
2001-08-26 02:30 pm (UTC)
9am :)
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[User Picture]From: simones
2001-08-27 04:02 am (UTC)
*hands over all her candy*
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[User Picture]From: sorchar
2001-08-26 02:31 pm (UTC)

*hugs*

Thanks Brad and crew... we love ya. ;)
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[User Picture]From: rinnywee
2001-08-26 02:32 pm (UTC)

yeah thanks guys
glad you got it all fixed
now go get some rest!
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From: ex_hibernian45
2001-08-26 02:33 pm (UTC)
Thank you kind sir.

I was getting the shakes, just thinking about being without LJ for the rest of the bank holiday weekend.

Have a gold star.
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[User Picture]From: chrissmari
2001-08-26 02:35 pm (UTC)
:D
Don't feel too guilty about it though, just keep giving more freetime :P
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From: ex_nathanr
2001-08-26 02:38 pm (UTC)
*gives you a chocolate fudge sundae*

Here, Brad. I think you deserve this.
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From: ex_nathanr
2001-08-26 02:41 pm (UTC)
*passes one each to dormando and the rest of the crew*

Don't wanna forget about you...

Great work, guys...
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[User Picture]From: lino
2001-08-26 02:39 pm (UTC)
Thats lovely and all, but try and do something about the page that tells people not refreshing isn't working.. It's trite. I don't need it.
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(Deleted comment)
From: mntoots
2001-08-26 02:43 pm (UTC)

Thanks for all you do! It is truly appreciated!!!
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[User Picture]From: happyphantom
2001-08-26 03:45 pm (UTC)
Thank you. :)
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[User Picture]From: jhimm
2001-08-26 03:48 pm (UTC)

please...

i've already gotten more than my initial $50 investment out of this,
and that's ignoring the time/effort/sweat/stress/money
you've dumped into it,
which,
at consultant hourly rates would be insane.


let the bitches rot, man, you've been kicking ass.
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[User Picture]From: seattlesparks
2001-08-27 01:08 am (UTC)

Re: please...

I agree on this. I've gotten my money's worth from LiveJournal, and I've run enough online services to know what a labor of love it is.

While I admit I get frustrated ('just show me my friends list, server!') or start to plead with my browser ('just one little entry, please... I can stop anytime I want...'), I also realize this is hardly your entire lives. Take some downtime. Relax a little bit. We'll survive. :)

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[User Picture]From: maus
2001-08-26 03:52 pm (UTC)
Thanks for all your hard work Brad!

=)
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[User Picture]From: carmen
2001-08-26 03:53 pm (UTC)
you rock.

just a suggestion... you may want to make a link to this from the paid users error message :)
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[User Picture]From: stephenbooth_uk
2001-08-27 05:31 am (UTC)
But surely if you're getting the error message then you'd just get it again when you clicked the link to this entry?

A link to the status page might be a good idea tho'.
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[User Picture]From: heavenwept
2001-08-26 03:54 pm (UTC)
yesyes, thank you!!! You guys do amazing work. :)
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[User Picture]From: amylynn
2001-08-26 10:31 pm (UTC)
yeah, what my Nicotine said. :)
-amy/amphetamine
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From: anonymooz
2001-08-26 03:59 pm (UTC)

you know brad, the 10 free days really wasn't necessary (although i'm not going to argue with free time, by any means). i know running a site that's always growing is a pain in the ass to cope with (although i can't even imagine what a huge pain in the ass admin'ing a site with over 330,000 users would be).
i think the job you guys are doing is incredible.. you are a perl god, sir.
keep up the great work, and thanks for the site.
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[User Picture]From: perpetualmotion
2001-08-26 03:59 pm (UTC)

Thanks heaps for not giving up when the shit hits the fan and people start bithcing full force left and right. Amazing job *big pat on the back, buys round of slurpees*
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[User Picture]From: alliiya
2001-08-26 04:18 pm (UTC)

Bah...

You all are doing a fine job! Don't let anyone convince you otherwise! Thank you for creating a *wonderful* world to enjoy!

P.S. Can we possibly make the interests areas larger than listing 150??? Pweeze?!?
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[User Picture]From: mely
2001-08-26 09:04 pm (UTC)

Re: Bah...

you can always put intrests in your bio if you *really* need to have them in there....
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[User Picture]From: heeds
2001-08-26 04:24 pm (UTC)

Although I've been getting mightily annoyed at how slow LJ has been running as of late, or rather *when* it is running at all...I must admit that I'm more than impressed with all the work you have been doing toward fixing these things. Thank you for putting in the effort. ::grins:: Keep it up!
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[User Picture]From: signal
2001-08-26 04:26 pm (UTC)
how come when i try to update i keep getting this:

(report this) Database error (hlnv): Duplicate entry '19600075' for key 1

i don't get it... i typed out my entry, and i tryed to post it, and the 'sorry, overloaded' page came up, and then i went back and tryed to re-post it about 2 hrs later (i'm a paid member btw) and now it keep getting that... it wont let me post ANYTHING....
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[User Picture]From: revjim
2001-08-26 04:43 pm (UTC)
You need to report this to support. Most likely something got fowled up in regards to database replication during all the fixes and errors like this need to be handled on a one-by-one basis.
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[User Picture]From: simplysara
2001-08-26 04:29 pm (UTC)
Thank you soooo much. Your hard work is so very appreciated by me. Following is a post from my journal cause I got sick of seeing my friends list littered with negativity.

Ok, so LJ is acting goofy again... big deal. The world is not ending because LJ is down, no one is dying, no one is suffering (except for maybe Brad and Co. who are slaving away trying to make this service work for everyone). It makes me really sad to see all these people bickering and complaining. Yes, I agree the outages are on the annoying side, and I too have had to painstakingly wait in hopes that so and so has commented to my post and I've gripped my fingernails into my own flesh awaiting the latest synopsis in the Big Brother community... ok maybe I haven't... but doesn't that sound pathetic? Yes, I said pathetic.

I have a paid account and every time there were outages, time has been added to my paid account. I think that is more than fair. Apparently many of the members of this community have forgotten that this "business" is a "mom and pop" affair. The guys that run this service have put so much time and effort and probably money as well into LJ. They are probably more irritated by the outages than us, and they have to deal with the brunt of the rude and insensitive comments.

This service isn't Amazon, it isn't AOL, and it isn't Microsoft. It doesn't have millions of dollars and thousands of corporate assholes to run it. LiveJournal has the support of its members, and a handful of really cool and generous people who keep it going. Is it so hard to be supportive in the bad times as well as the good? Stop your belly-aching already and get over it. In the scheme of life, not being able to post shouldn't be this catastrophic, and if it is, you need more help that an online journal community can offer...
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From: kurtkwagner
2001-08-26 10:07 pm (UTC)
Awww yeah, soul sistah!
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[User Picture]From: beachdog
2001-08-26 04:52 pm (UTC)
HEH .. I get better service here than I got from Earthlink. Keep up the good job ... Its a real bargain.
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[User Picture]From: closethipster
2001-08-26 05:05 pm (UTC)
let there be no guilt because quite frankly: you rock.
oh, and a huge belated CONGRATULATIONS on the Webbys..
THANK YOU TEAM LIVEJOURNAL!
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[User Picture]From: sammydman
2001-08-26 05:20 pm (UTC)

yet again...

I would of made a comment earlier, but then it said "Sorry...." lol
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[User Picture]From: sammydman
2001-08-26 05:26 pm (UTC)

ALL PAID

I say Brad and them add a lot of features...try to keep the site working for a month, announce that the whole site will become paid users, and give them a 15 day warning...that will cut down on the down servers, and all the jouralist will want to come be a paid member since they will get addicted like the rest of us and want the features...and then, that means more cash flow.
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From: (Anonymous)
2001-08-26 05:26 pm (UTC)

No offense but ummm well, 10 days of free service doesn't make up entirely for the last 26 days of server hell. I know you guys are working hard however this is getting ridiculous. Every other day something new is going on. What about turning off access to the people that do not have paid accounts so that at least those of us that help pay the bills can continue to use the service? It would help get more people to pay, it would also keep the already paid users able to use it. Frankly I think its bullshit that people that paid get just as many errors and just as many server down messages.
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[User Picture]From: bradfitz
2001-08-26 05:27 pm (UTC)
I agree.

We're going to be posting some news shortly here about our plan.
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(no subject) - (Anonymous) Expand
[User Picture]From: kaar
2001-08-26 05:31 pm (UTC)

*joins the crowd*

It's been said before and I don't have a more oringial way of saying it but still wanted to give my appreciation:
Thank you all for putting so much time and effort into keeping this site going!!!
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