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Paid time extension [Aug. 17th, 2009|03:04 pm]
Paid Members

paidmembers

[theljstaff]
[Current Mood |gratefulgrateful]

As many of you may already know, LiveJournal experienced about an hour of downtime on Thursday, August 6th due to a DDoS which affected LiveJournal and several other web service providers. In the days following that event some users may have noticed some site slowness or experienced connection problems as we worked on blocking "bad" traffic and making sure that all of you could access the site. We want to apologize for any inconvenience or frustration this caused.

Although the circumstances were out of our control, we greatly appreciate the patience and support you've shown us over the past week or two as we worked to mitigate the effects of this attack. For those of you who support us by owning a Paid Account, we'd like to express our appreciation by extending your Paid Time for a few days. Anyone who was an active Paid member as of any time Thursday, August 6, 2009 is eligible for a 3 day extension of Paid time. You can claim this extension anytime from now until 12:01 GMT on September 10th.

The extension isn't automatic so that people who weren't affected can have the option to choose whether or not they want an extension. You can choose to claim your extension by going to this page: http://www.livejournal.com/pay/claim.bml
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Comments:
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From: neo_hippie_cat
2009-08-18 08:40 am (UTC)
thank you :DD
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[User Picture]From: vanita
2009-08-18 08:46 am (UTC)
Thank you!
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[User Picture]From: woodycakes
2009-08-18 09:13 am (UTC)
what about permanent account holders? :)
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[User Picture]From: vaysh
2009-08-18 09:14 am (UTC)
Outages like this remind me how important LJ as a platform for communication has become in my life. Thanks for the three-days extension.
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[User Picture]From: lohang
2009-08-18 09:18 am (UTC)

Thank you :)

This is really nice and professional :)
Well done LJ!
And I don't feel like taking the extension because what happened was beyond the control of LJ

Edited at 2009-08-18 09:21 am (UTC)
(Reply) (Thread)
[User Picture]From: karohi
2009-08-18 09:30 am (UTC)
Thank you eljay ♥
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[User Picture]From: the_silver_sun
2009-08-18 09:31 am (UTC)
Thak you for this :D
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[User Picture]From: trueshellz
2009-08-18 09:44 am (UTC)
Cheers guys
x
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[User Picture]From: allineediskimi
2009-08-18 09:47 am (UTC)
THank u =)
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From: devon99
2009-08-18 10:00 am (UTC)
Thank you, it's nice to see a good level of customer service from you. It did make me realise how much LJ has become pat of my life when I couldn't access my account!!
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[User Picture]From: berry_hearts
2009-08-18 10:09 am (UTC)
Thanks, LJ.
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[User Picture]From: neapeaikea
2009-08-18 10:12 am (UTC)
thanks kids!
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[User Picture]From: kazzeh
2009-08-18 10:14 am (UTC)
Thank you so much!
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[User Picture]From: babycin
2009-08-18 11:25 am (UTC)
Thanks a lot!! This is really kind! I'll continue to support LJ!
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[User Picture]From: crazyevilwombat
2009-08-18 11:43 am (UTC)
Thank you lj~~
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[User Picture]From: miss_porcelain
2009-08-18 12:07 pm (UTC)
I don't think I was affected but thanks for the offer. I'm not greedy so I won't redeem it.

It's nice to know that you guys even consider compensation let alone offer it. Keep up the good work - it's appreciated :)
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[User Picture]From: candygramme
2009-08-18 01:44 pm (UTC)
Thank you. There's a good reason that I stick with Live Journal.
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[User Picture]From: wicked_seraph
2009-08-18 02:06 pm (UTC)
Wow, thanks! ♥
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[User Picture]From: spockings
2009-08-18 02:08 pm (UTC)
Thank you! I had so much trouble trying to get posts up during that time. Really appreciate it. :)
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[User Picture]From: unsilenceddream
2009-08-18 02:10 pm (UTC)
Thank you, LJ! Very professional, not to mention generous, especially when you were not at fault here. This attitude is why I am happy to continue supporting you with a paid account.
Thanks!
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[User Picture]From: wattle_neurotic
2009-08-18 02:30 pm (UTC)
Thank you very much :) it is appreciated.
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[User Picture]From: emmuzka
2009-08-18 02:30 pm (UTC)
An hour? Are you kidding me? It was more like 20 hours at least in Europe.
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[User Picture]From: bleed_peroxide
2009-08-18 03:02 pm (UTC)
I know that it wasn't your fault with the DdoS thing. That's really nice of you guys to offer an extension :]
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[User Picture]From: vampirebites13
2009-08-18 03:16 pm (UTC)
It's AWESOME that you would do something like this for the users when technically it wasn't even your fault!!!

Way To Go LJ!!! *gives you props*

THANKS!!!
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[User Picture]From: purely_distel
2009-08-18 03:38 pm (UTC)
Thank you very, very much. I had several downtimes and loading problems that lasted for hours so I am very happy about this and it shows that you guys care.

I knew there was a reason why I love LJ above all other blogs ;)
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