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Paid time extension [Aug. 17th, 2009|03:04 pm]
Paid Members


[Current Mood |gratefulgrateful]

As many of you may already know, LiveJournal experienced about an hour of downtime on Thursday, August 6th due to a DDoS which affected LiveJournal and several other web service providers. In the days following that event some users may have noticed some site slowness or experienced connection problems as we worked on blocking "bad" traffic and making sure that all of you could access the site. We want to apologize for any inconvenience or frustration this caused.

Although the circumstances were out of our control, we greatly appreciate the patience and support you've shown us over the past week or two as we worked to mitigate the effects of this attack. For those of you who support us by owning a Paid Account, we'd like to express our appreciation by extending your Paid Time for a few days. Anyone who was an active Paid member as of any time Thursday, August 6, 2009 is eligible for a 3 day extension of Paid time. You can claim this extension anytime from now until 12:01 GMT on September 10th.

The extension isn't automatic so that people who weren't affected can have the option to choose whether or not they want an extension. You can choose to claim your extension by going to this page: http://www.livejournal.com/pay/claim.bml

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[User Picture]From: zimtkeks
2009-08-18 08:46 am (UTC)
Thank you!
(Reply) (Thread)
[User Picture]From: woodycakes
2009-08-18 09:13 am (UTC)
what about permanent account holders? :)
(Reply) (Thread)
[User Picture]From: vaysh
2009-08-18 09:14 am (UTC)
Outages like this remind me how important LJ as a platform for communication has become in my life. Thanks for the three-days extension.
(Reply) (Thread)
[User Picture]From: lohang
2009-08-18 09:18 am (UTC)

Thank you :)

This is really nice and professional :)
Well done LJ!
And I don't feel like taking the extension because what happened was beyond the control of LJ

Edited at 2009-08-18 09:21 am (UTC)
(Reply) (Thread)
[User Picture]From: karohi
2009-08-18 09:30 am (UTC)
Thank you eljay ♥
(Reply) (Thread)
[User Picture]From: the_silver_sun
2009-08-18 09:31 am (UTC)
Thak you for this :D
(Reply) (Thread)
[User Picture]From: trueshellz
2009-08-18 09:44 am (UTC)
Cheers guys
(Reply) (Thread)
[User Picture]From: allineediskimi
2009-08-18 09:47 am (UTC)
THank u =)
(Reply) (Thread)
From: devon99
2009-08-18 10:00 am (UTC)
Thank you, it's nice to see a good level of customer service from you. It did make me realise how much LJ has become pat of my life when I couldn't access my account!!
(Reply) (Thread)
[User Picture]From: berry_hearts
2009-08-18 10:09 am (UTC)
Thanks, LJ.
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(Deleted comment)
[User Picture]From: kazzeh
2009-08-18 10:14 am (UTC)
Thank you so much!
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[User Picture]From: babycin
2009-08-18 11:25 am (UTC)
Thanks a lot!! This is really kind! I'll continue to support LJ!
(Reply) (Thread)
[User Picture]From: crazyevilwombat
2009-08-18 11:43 am (UTC)
Thank you lj~~
(Reply) (Thread)
[User Picture]From: miss_porcelain
2009-08-18 12:07 pm (UTC)
I don't think I was affected but thanks for the offer. I'm not greedy so I won't redeem it.

It's nice to know that you guys even consider compensation let alone offer it. Keep up the good work - it's appreciated :)
(Reply) (Thread)
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